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Salesforce Servicing and Communities Tech Lead in Brooklyn, OH at KeyBank

Date Posted: 2/19/2021

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

The Salesforce Tech Lead will join the Salesforce Delivery team and be part of multiple Salesforce delivery initiatives focused on Service Cloud and related technologies. This role envisions a broad array of Salesforce centric skills with an emphasis on Service Cloud and Salesforce Communities combined with experience working in large and complex implementation initiatives spanning across multiple business units and technology divisions.
  • Analytical
  • Independent thinker and self-starter
  • Generates ideas
  • Innovative
  • Good communication skills and ability to communicate at all levels in the organization
  • Comfortable with execution as well as coordination of activities
  • Leadership
  • Ability to manage ambiguity
  • Conflict Resolution
  • Risk Management

  • Salesforce Platform Development
  • Salesforce Communities
  • Salesforce Service Cloud
  • Salesforce Security, Sharing, Visibility, Data, and Integrations
  • Integration Technologies and Orchestrations including ESB, iPaaS
  • Experience working in large scale technology delivery initiatives
  • Broad experience with multiple technology platforms and products
  • 3+ Yrs Salesforce experience including Communities implementation (Admin Cert preferred)
  • Bachelor's degree in Computer Science or equivalent work experience • Experience with large, and complex technology implementations across multiple domains • Experience with all phases of SDLC and various delivery methodologies including Agile
  • Own and influence the development, implementation, assessment, and support of one or more environments, applications, or platforms.
  • Independently develops clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer.
  • Designs solutions for the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
  • Strong technical expert on the team; assigns work, mentors, and trains junior engineers.
  • Advocates for new technology and improvements.
  • Applies, and prepares to ensure, proper security standards for code development.
  • Assists in the development of strategies for the full software development life-cycle of new and emerging technologies and make recommendations regarding selected technologies and demonstrates the viability
  • Creates technical documentation, specifications, and project artifacts for developing code
  • Identifies and develops potential standards and best practices.
  • Proposes high-level application platform architectural guidelines
  • Formulates and designs technical solutions to meet business needs


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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