Retail Transformation Testing Analyst in Brooklyn, OH at Key Bank- Corporate

Date Posted: 11/22/2019

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

• Develop and maintain ongoing and current point of view on industry and client dynamics:
- Monitor and provide regular synthesis of industry trends
- Competitive benchmarking - mystery shopping, performance metrics, regular synthesis of changes/ investments from investor presentations and research
- Pulse of vendor offerings
- Liaison with consulting contacts to understand latest thinking and develop competitive intelligence
- Regular market research to keep pulse on hanging client needs / behavior/ decision making
• Provide transparency to Retail Transformation commitments, performance and impact
- Update and maintain Retail Transformation performance scorecard and reporting (partner with team leads to develop KPIs, Finance / analytics to create, coordinate business reviews)
- Monitor and summarize existing client relationship performance - segments, products, services, engagement
• Assist with administration of Retail Experience & Support team
- Coordinate creation / develops material for team meetings, business reviews, gating process, TIC, advisory committee as needed
- Coordinate team meetings
- Miscellaneous cross team projects / coordination

• Bachelor’s degree or equivalent work experience
• Very strong and proven organizational and client service skills
• Demonstrated attention to detail and ability to prioritize and manage multiple tasks.
• Advanced PC skills including Outlook, Microsoft Word, Excel and Powerpoint.
• Excellent verbal and written communication skills and ability to work in a team environment.
• Demonstrated ability to follow through on assignments, solve problems, and make decisions
• Adept at interacting with senior executives; willing to provide assistance proactively or upon request
• Flexible, adaptable; willing to embrace change


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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