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Retail Transformation Analyst in Brooklyn, OH at Key Bank- Corporate

Date Posted: 5/24/2019

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


  • Analyze data to determine priority focus areas
  • Ability to understand client experience and associated procedures and translate into process and experience maps
  • Gather, catalog and incorporate client, general consumer and employee research and feedback
  • Develop, update and refine documentation for each experience from front and back office team members, including:
    • Visio documentation of process
    • Highlighting required data passed at each step
    • Highlight manual touchpoints and identify the root cause or driver of those touch points
    • Identifying causes of variability in a process
    • Documenting the role of technology in each step
    • Identifying pain points, friction, duplicative work
  • Analyze information to identify risks and opportunities in client experience
  • Synthesize findings into clear and concise summaries for team, partners and executives
  • Ensure accurate documentation is captured from cross functional sessions and archived
  • Manage the ongoing feedback routine to continuously capture and leverage employee insights – intentionally connecting with branch employees through identified process/forum and tools to use the collective knowledge, experiences and efforts to improve processes

• Bachelor’s degree or equivalent work experience
• Very strong and proven organizational and client service skills
• Demonstrated attention to detail and ability to prioritize and manage multiple tasks.
• Advanced PC skills including Outlook, Microsoft Word, Excel and PowerPoint.
• Excellent verbal and written communication skills and ability to work in a team environment.
• Demonstrated ability to follow through on assignments, solve problems, and make decisions
• Adept at interacting with senior executives; willing to provide assistance proactively or upon request
• Flexible, adaptable; willing to embrace change


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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