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Retail Systems Manager in Brooklyn, OH at KeyBank

Date Posted: 2/12/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:
    2/12/2021

Job Description

ESSENTIAL JOB FUNCTIONS
Understands the vision of Financial Wellness and is passionate about bringing “ease” to our employees and clients through the lens of process simplification. Keeping the employee and client experience at the forefront.
Prioritize efforts based on short- and long-term value vs. spend
Lead efforts of current state discovery/review of activities, process, and interactions.
Re-engineer – business process optimization (execute process more efficiently)
Leverage employee insights – intentionally connecting with branch employees through identified process/forum and tools to use the collective knowledge, experiences and efforts to improve processes.
Sustainability of feedback loop.
Partners with subject matter experts and process owners from root cause identification, ideation and implementation.
Proactively evaluates process efficiency, compliance and experience to identify gaps and risks – driving for continuous improvement mindset.
Collaborate with Retail, product partners, marketing, analytics and others to ensure connectivity to findings and design outcomes
Supports development of change management planning, design and implementation including end user testin, communication and training.
Identify and escalate business risks, as needed.
Partners with KTOS and other applicable partners to manage project/s over the entire project life (initiate, plan, execute, control, close).
Manages and directs third party resources as well as the potential of virtual teams.
Keeps up to date with applicable regulations and compliance requirements with possible interactions with regulators.

REQUIRED QUALIFICATIONS
Education/Certifications:
• Bachelor’s Degree or equivalent work experience

Experience:
Demonstrated ability to develop a strategy – thinking strategically and see across systems
Can clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary
Detailed oriented, strong quality conscious and excellent organizational skills
Five years of related systems business experience within financial services
Three or more years working within a Branch Network preferred.
Demonstrated ability to act with urgency
Proved ability to execute and deliver results
Strong Business Banking acumen
Demonstrated ability to form strong partnerships and collaborate at all levels of the organization
Possesses a strong external network to keep informed and abreast of industry changes, innovation and regulatory oversight.
Ability to influence without direct management authority
Must be familiar with organizational change management methodologies.
Problem solving skills – when necessary, must be able to successfully delve into areas where no precedent exists (work through BAU boundaries)
Ability to work in deadline-driven, fast paced environment
Influences with Impact
Organized, self-disciplined, leads others towards common outcomes and strategy execution
Experience in identifying/leading and managing continual improvement – (Lean Six Sigma preferred training /experience preferred)
Experience reengineering processes to improve outcome – leverages industry best practices as well as explores other industries for innovate solutions to similar opportunities.
Proven demonstration of Key leadership competencies
Fosters and encourages frequent, open and honest feedback; learns from setbacks and mistakes to drive improvements; independently seeks out learning opportunities
Highly polished and confident communication ability; possess written, verbal and stand-up presentation skills. Ability to adjust communication to audience.
Takes the initiative to understand the business impacted by the program, current, trends and information that could impact the business and organization. Stays up to date on current industry best-practices.

Competencies and Skills:
• Problem solving skills – when necessary, must be able to successfully delve into areas where no precedent exists (work through BAU boundaries)
• Ability to work in deadline-driven, fast paced environment
• Influences with Impact
• Organized, self-disciplined, leads others towards common outcomes and strategy execution
• Proven demonstration of Key leadership competencies
• Can clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary
• Fosters and encourages frequent, open and honest feedback; learns from setbacks and mistakes to drive improvements; independently seeks out learning opportunities
• Highly polished and confident communication ability; possess written, verbal and stand-up presentation skills. Ability to adjust communication to audience.
• Takes the initiative to understand the business impacted by the program, current, trends and information that could impact the business and organization. Stays up to date on current industry best-practices.

FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

46398BR

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