Relationship Manager I in Cleveland, OH at Key Bank- Corporate

Date Posted: 10/1/2018

Job Snapshot

  • Employee Type:
  • Location:
    Cleveland, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Relationship Manager (RM) is the primary IAS (Institutional Asset Services) client contact for all institutional asset services needs and inquiries outside of actual execution and processing. The focus for the RM is client satisfaction/consulting, regulatory oversight/compliance, and accurate, superior, and proactive service delivery. The RM is principally responsible for the proper administration of trust, escrow, and custody accounts in accordance with the terms of the governing documents, KeyBank policies and procedures, and regulatory requirements.
The RM is responsible for complex and sensitive IAS client relationships and must maintain a high standard of quality in the delivery of all client services. In addition, the RM is accountable for the retention and growth of the assigned book of business. Professionals in RM positions must demonstrate business knowledge, subject matter expertise, and sound decision making.

• Demonstrate depth of knowledge relating to institutional trust/custody client needs and KeyBank approved product offerings (i.e. Trust/Custody, Securities Processing, Benefit Disbursements, Master Trust Accounting/Reporting, Investment Management, Commercial Banking, Global Treasury Management, etc.) resulting in creative solutions to meet client requirements and produce additional revenue for KeyBank.
• Deliver consultative relationship management to institutional clients and deals effectively with all levels in the client’s organization – strengthening relationships with senior financial officers/board members, human resource managers, and other fiduciary and administrative staff.
• Ensures appropriate and accurate coordination of all KeyBank Service issues, across all product lines, to deliver distinguishable service in order to meet or exceed client expectations.
• Directs KeyBank staff and resources to the appropriate management level at the client. Ensures that KeyBank has adequate and accurate representation at all levels within the clients’ organization.
• Act as liaison within KeyBank to represent clients’ needs and views and exercise sound judgment balancing the clients’ requirements with KeyBank’s best interests.
• Solicits and monitors client service delivery – in association with client/key influencers’ feedback and identifies and resolves client issues, assumes accountability for all delegated work on assigned accounts.
• Perform/participate in client relationship reviews.
• Mitigate risk by managing assigned institutional client relationships in compliance with KeyBank policies and procedures, as well as with regulatory and legal requirements.
• Analyze, interpret, and maintain legal documents for client relationships.
• Work through KeyBank Legal Department regarding legal issues and questions pertaining to matters as identified.
• Apply sound fiduciary judgment to trust matters in order to fulfill KeyBank’s fiduciary responsibilities.
• Assist clients with required reporting to various government agencies (i.e. DOL, PBGC, IRS, etc.).
• Retain and expand client relationships.
• Foster close business relationships to develop client loyalty and new business opportunities by engaging with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries.
• Develop references from the relationships: clients and their service providers, i.e., consultants, third-party plan administrators, attorneys, auditors, outside R1A’s, etc.
• Identify improvement opportunities with internal support units, investment management, or other KeyBank business units, and proactively advise IAS clients on effective operational or investment processes and solutions.
• Identify opportunities to grow revenues through cross selling other KeyBank products – and develop and implement appropriate client action plans, striving to continually improve client profitability margins.
• Provide subject matter expertise regarding IAS services and lead/participate in closing new business opportunities.
• Participate in the Request for Proposal (RFP) process involving existing relationships or development of new IAS opportunities.
• Lead new relationship transitions or account restructuring and coordinate impact to related KeyBank service areas.
• Work with IAS Portfolio Managers to ensure that client investment expectations are met.
• Participate in IAS product development evaluations and projects – bringing industry knowledge and expertise.
• Leads by example and demonstrates client focus and teamwork towards both clients and KeyBank employees.
• Must be capable of managing multiple, and at times, competing priorities – internal and external.

• 3 to 7 years industry experience working with corporate, non-profit, public fund and/or Taft Hartley clients.
• Working knowledge of trust/custody administration, pension payment processing, securities lending, commercial banking, institutional banking needs, operating funds, and charitable plan client needs.
• Excellent analytical, communication (oral and written), interpersonal and problem resolution skills, as well as good securities processing and bank operations knowledge.
• Client consultation/advocate background.
• Bachelor degree.
• Strong PC skills, especially Excel, Word, and PowerPoint.

• Graduate degree or other pension/retirement certification.
• Public speaking experience.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Corporate Bank is a full-service corporate and investment bank focused principally on serving the needs of middle market clients in seven industry sectors: consumer, energy, healthcare, industrial, public sector, real estate, and technology. Key Corporate Bank delivers a broad product suite of banking and capital markets products to its clients, including syndicated finance, debt and equity capital markets, commercial payments, equipment finance, commercial mortgage banking, derivatives, foreign exchange, financial advisory, and public finance.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32038BR

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