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Relationship Associate in Toledo, OH at Key Bank- Corporate

Date Posted: 12/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Toledo, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Provide relationship management sales support to enable assigned Relationship Manager(s) to maximize sales production and deliver superior customer service. Provide administrative, operational and documentation support to assigned Relationship Manager(s). Identify and capitalize on opportunities to expand and retain client relationships. Support credit portfolio quality and maintain client files and records. Support organization of sales team members and assist Relationship Manager(s) and Market Managers as required, throughout each step of the Key Private Bank sales process.

Build and maintain client relationships
- Leverage internal and external sales team to generate requests for account information, research and issue resolution.
- Identify opportunities to retain and expand relationships. Gather information from the client and consult with the Relationship Manager. Recommend product solutions, such as KIS, IM&T, financial planning, depository accounts, treasury management, loans, etc. Quote interest rates, when appropriate, providing necessary disclosures.
- Monitor reports and initiate client contact to request financial information, collateral reports, etc. in support of loan renewals and reviews.
- Generate reports, correspondence and relationship review materials for clients and their advisors.
- Resolve issues and follow up with clients and/or advisors to ensure satisfaction.
- Approve and/or process transactions, such as wire transfers, issuance of cashiers' checks, non- sufficient funds and overdrafts within established levels of authority.
- Will likely serve as the primary contact for some client relationships.

Provide support to assigned Relationship Managers and their clients
- Handle and resolve routine requests and refer appropriate matters to Relationship Manager.
- Generate new account documentation. Generate and/or coordinate the preparation of loan documents, ensuring that the terms and conditions are consistent with the terms and conditions of the loan approval. Able to interpret terms and conditions of the various loan documents, including the terms and conditions on unique and complex credit facilities.
- Initiate the CWA credit write- ups and complete basic client information, maturity dates, account information, etc. Ensure the completion of basic information prior to the Relationship Manager completing the narrative of the credit summary. Credit duties may be assigned across associates as needed.
- Organize and maintain credit files in a manner consistent with corporate and regulatory requirements.
- Interpret reports and take action to maintain asset quality. Prevent and, when appropriate, resolve loan documentation exceptions. Follow- up to resolve loan delinquencies and/or under margin exposure. Collaborate with the Relationship Manager on complex or challenging situations.
- Report significant account developments or concerns to the Relationship Manager.
- Ensure accurate and timely client information in the systems that generate reports and support sales and service activities. Ensure new accounts and services are set- up and properly coded.
- Provide general administrative support for assigned Relationship Manager(s).
- Provide organizational support to RM and team in execution of the KPB Sales Process
- Participate in special projects as requested.

Actively participate in sales activities
- Provide general and some specialized product and rate information to clients.
- Prepare and participate in the development of sales presentations and other materials for client meetings.
- Ensure complete and accurate documentation for new business (signature cards, corporate resolutions, account agreements, etc.).
- Participate in sales initiative support projects, as required.
- May conduct independent client calls and/or participate on joint sales calls with Relationship Manager(s).

Operational and Compliance activities:
- Complete role specific coursework outlined in My Learning Center learning plans and within the KPB role specific training roadmap.
- Participate in Key Private Bank operational forums (Service Council calls) or other training opportunities as they become available.

- Undergraduate degree in business or equivalent combination of education and experience.
- Minimum of 4- 5 years of client contact and administrative experience, preferably in financial services.
- General knowledge of credit underwriting and documentation requirements.
- Fundamental knowledge of financial products and services, including banking, trust and investments. Expertise in one of more of these areas.
- Familiarity with the forms of business ownership and an understanding of the legalities related to the various banking accounts.
- Demonstrated proficiency and effectiveness in customer service, communications (including written communications), problem solving and organizational skills (including attention to detail).
- Ability to conduct research and resolve highly complex issues.
- Ability to work, make decisions and manage client relationships independently while manage competing priorities.
- General knowledge of credit underwriting and documentation requirements.
- Ability to maintain all servicing aspects of the client relationship
- Interpersonal savvy and the ability to interact effectively in a team environment.
- Ability to learn and use proprietary software databases and systems.
- Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.

Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 33275BR

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