Real Estate Default Specialist in Amherst, NY at Key Bank- Corporate

Date Posted: 2/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Amherst, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Real Estate Default Specialist
Job Grade: 19

• Complete daily creation of foreclosure related letters, using Queues to include demand notices
  • Create appropriate letters to send for FC proceedings for different states based on research by state, along with ensuring they are sent timely
  • Create appropriate investor required regulatory notices in accordance with the various time deadlines
  • Ensure the letter is sent with the proper attachments, if necessary
  • Facilitate the mailing of the letters in the proper manner (i.e. return receipt requested, certified mailing)
  • Complete any necessary filing/reporting of the letters sent to the appropriate state agencies
  • Update accounts in collections systems and host systems with status data, as well as all subsequent milestone data. Includes statusing accounts, blocking lines and statements, Add, change and delete information in multiple file screens within multiple systems.
• Save outgoing documents into KeyView and appropriate shared drive folders.
• Review files and records to original loan notes and mortgages, to ensure letters sent automated have gone to the proper person(s).
• Check, distribute and/or respond to documents and correspondence.
• Apply account numbers to miscellaneous forms and letters for processing.
• Comply with all policies and procedures as outlined in operating instructions
• Meet minimum individual and departmental goals and service level agreements
• Participate in and facilitate information sharing with your manager, business partners, and peers in a timely and efficient fashion to ensure widespread communication

• Excellent interpersonal and motivation skills
• Demonstrated ability to embrace and implement change
• Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
• Initiative in suggesting process improvements with sound recommendations for enhancements
• Ability to recommend appropriate courses of action on escalated and/or complex account matters

• High school diploma or equivalent
• Computer proficient, including Microsoft Office Suite programs (Excel, Powerpoint, Word)
• Proven ability to stay focused in a continuous process flow and keep pace within the work team
• Superior verbal and written communications skills

• Experience with CACS/CAS and ASF collections systems
• 3 year’s collection, underwriting, or back-office experience
• Proficient in Hogan, Key View Deluxe, ALS and other host systems

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 25107BR