QC Analyst in Buffalo, NY at Key Bank- Corporate

Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

LM Analyst job description:
Candidate will be able to provide assistance to the department to manage loss mitigation process quality testing for Consumer &/or Mortgage products. Candidate will need to critique processes in place and to make suggestions on best practices. Candidate will be required to identify gaps in the processes and workflows and develop solutions to those deficiencies. The candidate will analyze work of other team members and identify needs for correction and remediation. The candidate should have a critical eye for understanding where errors have occurred by loss mitigation processers and instruct processors on remediation of processing errors. The candidate should possess working knowledge of regulatory and investor(FNMA, FHLMC, FHA, etc.) guidelines as they pertain to single point of contact and Loss Mitigation. Candidate will support collection of requested items related to internal & external auditors


Coordinates and administers a preventative quality control program within the Loss Mitigation department.
Manage daily reviews of process quality testing results and exception reporting for Consumer &/or Mortgage products and confirms remediation is completed timely.
Coordinates control plans and analyzes quality testing/results and exception reporting to identify need for corrections to achieve expected results.
Analyze quality results to determine trends, risks, etc. and develops solutions for consideration in process enhancements
Review and analyze borrowers’ financial documents, including financial statements, hardship letter, tax returns, bank statements, pay stubs, profit and loss statements, awards letters, and credit bureau reports to complete independent assessment of initial underwriters review.
Operate as last line of defense for loss mitigation decisions, final modification and regulatory letters through independent assessment within RESPA required timelines.
Utilize control reports to observe agents actual state compared to schedule state compared to service
Complete daily reviews of letter/document
level agreements and partners with agents/management to take action based on observations.
Perform preventative
Determine accuracy of borrower eligibility for loss mitigation workouts based upon proprietary, GSE, HUD, and MHA/HAMP criteria.
Identify gaps in the processes/ workflows and develop solutions to those deficiencies.
Maintain knowledge of compliance mandates, mortgage servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage servicing industry.
Facilitate process innovation and/or special projects assigned by manager.
Perform investigation and escalation for complex or high severity complaints and remediation items.
Provide recommendations for improvements to KeyBank’s single point of contact and Loss mitigation Policy and Procedures based on operational insights into Gaps identified
Conducts single point of contact workflow/ control report training and provides on-going advisory support to direct system users and management.
Summarizes results

Review the work of loss mitigation underwriters and Single Point of contact to provide preventative controls over the work before it effects the department or the bank. Auditing of work performed by internal loss mitigation processors. Collection of data for audit reviews.

Navigation in internal lending systems

2 to 4 year degree or equivalent experience.
Default Mortgage servicing experience
Loss Mitigation/Single Point of contact experience
Thrives in changing business environment, flexible and committed
Proven leadership and interpersonal skills
Outstanding organizational skills with the ability to juggle multiple projects and priorities; must work well in a dynamic, fast paced work environment

A 2 year Degree or a Bachelor’s Degree or higher is preferred or equivalent experience in lieu of. Degree in Finance or Statistics is preferred.
Loss Mitigation underwriting experience preferred
Excellent oral and written communication skills
Proven ability to interact with all levels of personnel
Demonstrated problem-solving skills
Detail-oriented outlook, coupled with ability to plan ahead and meet deadlines on time
Strong time management and organization skills
High producer with attention to quality
Experience in operations or financial background is preferred.
Ability to conduct data analysis and spreadsheet work.
Ability to pay close attention to detail and review work with a critical eye from a quality control perspective.
Ability to work under strict deadlines, ongoing change and pressure
Investor (Fannie May, Freddie Mac, etc.) knowledge is preferred.
Knowledge of RESPA is preferred.

Strong PC skills including Microsoft Word, Excel, PowerPoint and Outlook

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Enterprise Risk Management provides leadership on risk management strategies and initiatives for credit, market, compliance and operational risk, as well as portfolio management, quantitative analytics and asset recovery activities. Key's objective is to achieve and sustain strong enterprise risk management practices consistent with industry standards and regulatory expectations in support of business strategies. To reach this goal, risk is identified, measured and managed in a manner that promotes effective decision-making and instills accountability. A strong risk culture is critical to achieving our vision to become the best regional bank in the U.S.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 31592BR

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