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Private Bank Associate Team Lead in Portland, ME at KeyBank

Date Posted: 2/17/2021

Job Snapshot

  • Employee Type:
  • Location:
    1 Canal Plaza
    Portland, ME
  • Date Posted:

Job Description

Manages the Associate roles in a Regional sales team to ensure quality client service, sales support, operational excellence and adherence to all procedural and Compliance responsibilities. Supports the KPB Sales Leader in assigned tasks as well as the needs of the sales team.

- Supervise associate staff to achieve quality client service, sales support, operational excellence and adherence to all procedural and Compliance responsibilities.
- Provide training and coaching to all associates including new employee on boarding
- Administer DHP reviews and PGP for each associate
- Monitor and schedule work to maintain proper coverage at all times and to ensure appropriate allocation of resources.

Operational Management/Compliance:
- Proactively identifies and champions the resolution of client service issues (internal and external), requiring leadership and interaction with clients (internal and external), all levels of staff and management, product and support partners.
- Adhere to corporate compliance and audit standards to meet corporate and LOB guidelines.
- Maintain compliance testing on an annual basis i.e., Clean Desk audits and ensure proper office signage.
Monitor GLs, overdrafts, loan document exceptions and commercial loan past dues and fiduciary requirements.
- Hold meetings to review and increase employees knowledge and adherence to compliance guidelines.
- Conduct required audits and oversees tests and training to meet RISC guidelines.
- Report significant client developments to market manager to allow for appropriate mediation.
- Research and resolve complex errors/issues and follow- up with clients to ensure satisfactory resolution.

- Provide support to manager for sales reporting and tracking.
- Delegate various office duties, as appropriate i.e., supply ordering, mail, audits of cashier checks, etc.
- Responsible for maintained of accurate client data and approves client transitions. Serves as the senior manager responsible for client data integrity for the team.

Sales Support: Provide quality client service to sales team by:
- Solid understanding of the KPB Sales Process and New Client On boarding Process, as it relates to team interactions, process engagement and client treatments (includes knowledge of available tools and resources).
- Understanding of new accounts and loan procedures to ensure good client experience and complete documentation for compliance and audit purposes.
- Understanding of credit approval process up to and including loan documentation to facilitate quality execution of credit experience for team and client.
- Coordinate preparation of presentation materials and correspondence to meet needs of sales team. Make recommendations to increase client sales level.

- Bachelor's degree or equivalent experience.
- A minimum of five years related work experience or equivalent combination of work/educational background.
- Prior work experience in Private Banking/Wealth Services.
- In- depth knowledge of financial products and services.
- Demonstrated excellent verbal and written communications skills.
- Demonstrated strong customer service skills.
- Proficient PC skills.
- Computer experience (Powerpoint, Excel, Word, Outlook / Webex), calculator, telephone, fax machine, copier.
- Possess expertise in the overall servicing of Private Bank clients, including resolution of client issues and the ability to identify cross- sell opportunities.
- Ability to establish and strengthen effective working relationships among team members and product and support partners.
- Understanding and adherence to bank's BSA/AML program. Strong grasp of applicable federal, state and compliance regulations.
- Displays strong credit and fiduciary acumen.

Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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