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Prepaid Card Fraud Manager in Buffalo, NY at KeyBank

Date Posted: 11/11/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Buffalo, NY
  • Date Posted:
    11/11/2020

Job Description

About the Job
Leads an operations team responsible for reviewing and investigating fraud claims for the prepaid card portfolio for the public sector clients. This includes, but is not limited to daily management of the end-to-end prepaid process and work assignment, managing the contractor team, ensuring compliance to procedures and responding immediately to compliance concerns. The Prepaid Card Ops Section Manager will also take on additional investigation tasks as needed to support the pre-paid program, managing access requests/SharePoint, and building out the working team as needed with a combination of employees and contractors. This manager will make daily claims are completed timely and engage in the ongoing coordination with our third-party vendor to make the processes successful.

Essential Job Functions
  • Responsible for the day-to-day activities of the prepaid card fraud team while providing service excellence to achieve SLAs for internal partners and/or customers.
  • Understand the strategy and implications across Fraud Operations.
  • Understanding of industry practices.
  • Coordinate resolution of business technology and operational issues.
  • Responsible and/or assist with hiring diverse professionals; build and lead a high performing team, including mentoring and coaching. Able to support team members across multiple sites. Successfully lead change.
  • Proactively understand risk and implement and/or test procedural controls to ensure compliance with government regulations and bank policies.
  • Implements project or continuous improvement initiatives that tie to strategic objectives.
  • Execute human capital decisions and projects to achieve the financial goals of the division.

Required Qualifications
  • 5+ years of experience in an operations role; ideally within Fraud Operations
  • High school diploma or equivalent work experience required
  • College degree preferred


FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

45076BR

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