Payments Fee Income Product Manager in Cleveland, OH at Key Bank- Corporate

Date Posted: 4/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    100 Public Square
    Cleveland, OH
  • Job Type:
    Banking, Retail
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Accountable for third party fee income services, including P&L ownership, forecasting and delivery of associated financials. Sets and manages to both drivers and outcomes of performance (financial and behavioral).
Analyzes and optimizes client experience and financial returns of 3rd party fee income services. Assist in forecast fee usage, revenue, attrition and profitability based on current models as well as macro data.
Evaluates new 3rd party fee income opportunities, including the design of value added fee income service opportunities in line with target client segments (e.g., instant deposit availability).
Manage profitability drivers of consumer fees to ensure they meet profitability hurdles and fiscal plans.
Educates and trains both branch and contact center teammates regarding products and services – responsible for driving the development and deployment of all sales and marketing content..
Third party management of associated vendors, along with risk management controls associated with services.
Oversee multiple vendor relationships and associated products relating to checking products, fees and services.
Work with various business lines and support areas to enhance existing fee-based products and bring new products/services/channels to market based on business strategy, industry experience, market analysis, customer analysis/needs identification.
Develop initial and ongoing product, service and third party vendor risk assessments, and manage quarterly/annual reviews.
Lead teams cross functionally, including Sales and Marketing, Client Experience, Branch and Call Center Operations, Technology, and Legal and Compliance to ensure timely delivery of fee projects
Ensure strict adherence with product policies and guidelines to ensure all legal and compliance are met; oversight of consumer disclosure and change in terms communication strategies

1-3 years experience in fee-income product development or management preferred
Financial and analytical thinking and the ability to forecast
Experience in developing and launching fee-based consumer products, required.
Understanding of Retail Banking products and segment needs
Direct P/L responsibility.
Ability to think/act strategically, while delivering tactically with a keen focus on details
Strong business management presentation and Powerpoint skills.
Vendor relationship management capabilities
Proven ability to drive projects from concept to rollout in cooperation with various business units and third party partners
Self-starter and team player with a structured approach to achieve tight timelines on complex deliverables
Bachelor’s degree in Business, Marketing or Finance preferred
Demonstrated communication skills and ability to work within a team environment.
Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc).
Ability to work on multiple projects at once and prioritize delivery based on key objectives.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 28098BR