Laurel Road, a brand of Key Bank, is part of the expanding FinTech space: we offer Mortgages, Student Loans, and Personal Loans through a digital online experience,
https://www.laurelroad.com. We simplify the process for both borrowers and bankers, while increasing choices of products, improving tracking, and offering a positive banking experience.
Essential job duties• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather that focusing on one specific role.
• Recommends and implements programs to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• May train/assist with training new staff
•Other duties as assigned
Required & Preferred Qualifications• 1-3 years of experience in an operations role
• High School Diploma or GED equivalent. College degree preferred
• Proven excellent verbal/written communication and interpersonal skills
• Experience writing policies & procedures preferred
• Strong Microsoft Office applications skills, including Excel & PowerPoint
•Excellent customer service skills
•Intermediate understanding of accounting principles
• Intermediate understanding of banking policies, procedures, government regulations
• Intermediate understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Moderate knowledge of banking policies, procedures and governmental regulations
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• Excellent customer service skills
• Demonstrated leadership skills
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Strong Microsoft Office applications skills, especially Excel and PowerPoint
•Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Ability to work with minimal supervision in decision making
• Exceptional attention to detail.
FLSA STATUS:Non-Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
45778BR
