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Operations Analyst (Commercial Workout) in Buffalo, NY at Key Bank- Corporate

Date Posted: 9/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Date Posted:

Job Description

Please note there are two positions available.


Assist in the management of a portfolio of pass rated “exit,” criticized, classified, non-performing and or charged off credit relationships. Minimize charge-offs and maximize recoveries by collaboratively developing and implementing cogent workout, restructuring and/or exit plans. Develop positive relationships with customers, line of business personnel and internal and external professionals. Negotiate skillfully, fairly and ethically with customers and other constituencies. Communicate clearly. Adhere to all corporate compliance guidelines. This position reports to the Commercial Workout Manager.


  • Manage and/or assist in the management of a loan portfolio including SBA loans and/or other government guaranteed loans to mitigate risk, consisting of deals with aggregate balances equal to or less than $250,000 with moderate complexity and potential for adversarial litigation.
  • Review and analyze loan documentation, financial statements and other similar loan and borrower information to assess risk, quantify repayment capacity, consider the adequacy of repayment sources and/or estimate recovery potential.
  • Develop, recommend and implement workout/liquidation strategies for problem loans including past due, underperforming, non-performing, and charged-off loans to mitigate risk and maximize recovery.
  • Adhere to department and corporate guidelines, policies and compliance procedures.
  • Maintain constructive interaction with regulators.
  • Work with other professionals such as appraisers, environmental consultants, auctioneers, real estate brokers and property managers to maximize return on collateral secured loans.
  • Support departmental continuous improvement efforts.
  • Periodically travel to meet with clients or view collateral.


  • High School Diploma or equivalent.
  • One to two years of related Commercial or Default experience.
  • Good oral and written communication skills.
  • Basic skills in assessing credit risk.
  • Strong negotiation and interpersonal skills.
  • Expertise utilizing Microsoft Office (Word and Excel) operating systems.


  • Undergraduate degree in accounting, finance or related field.
  • Financial statement analysis experience, one to two years.
  • Bankruptcy/workout experience.
  • Knowledge of SBA standard operating procedures and regulations.
  • Knowledge of commercial credit products and loan documentation.
  • Knowledge of creditors rights, collection practices, and bankruptcy.
  • Knowledge of compliance.
  • Knowledge of Bank regulations.


  • Provide timely and accurate reporting.
  • Ability to meet deadlines.
  • Prepare concise and complete write ups.
  • Ability to follow all relevant compliance procedures.


  • Personal Computer, facsimile machine, photocopier, and related office equipment and tools.


  • Systems/database training as needed.
  • On the job training.


  • 4224 Ridge Lea Buffalo, NY 14226


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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