Operational Risk Program Manager - Operations in Cleveland, OH at Key Bank- Corporate

Date Posted: 1/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    1360 West Mall Drive
    Cleveland, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Operational Risk Program Manager has overall responsibility to oversee the assigned line of business from an Operational Risk perspective. This includes ensuring appropriate risk management practices are employed to reduce exposure and realize business objectives. The position has responsibility for operational risk activities consistent with KeyCorp’s Operational Risk Policy, to include providing highly specialized advice and consultation on current and emerging legal, regulatory, and operational risk issues.

This position is responsible for ensuring assigned line of business operational activities comply with regulatory requirements, Key’s Risk Management policies and program requirements, and business activities are managed within Key’s Operational Risk Management appetite. The qualified candidate must be able to work independently and use sound judgment taking into consideration risk tolerances of the assigned LOB and KeyCorp overall.

  • Lead a team of operational risk professionals who work directly with the lines of business (LOBs) to identify risks, develop assessments, provide input over controls and testing, advise on and monitor remediation activities and create reporting.
  • Ensure the ongoing development and enhancement of risk assessments, testing, monitoring and associated plans.
  • Responsible for primary oversight of Operational Risk in strategic direction setting and implementation of operational policies for assigned business division(s) within Key.
  • Monitor and assess proposed, new or amended legal and regulatory requirements as they relate to assigned line of business operations.
  • Accountable for ensuring that policies and procedures are consistent with current applicable banking rules, regulations, and laws.
  • Analyze and provide feedback around risks associated with the offering of new and/or enhanced products, services, processes, business initiatives and outsourced third party activities.
  • Responsible for managing and mitigating operational, legal, regulatory, and reputation risks associated with the handling of issues for assigned line(s) of business to also include material, nonpublic information, client confidential information, and potential conflicts of interest.
  • Respond to internal and external audits, exams and requests for information. Assist in the evaluation of audit and examination findings and implementation of corrective action and needed responses.
  • Escalates promptly to appropriate senior management or appropriate risk committee any material breaches of applicable laws, rules, policies or standards with actual or potential operational risk impact, and necessary correction action.
  • Responsible for proactively identifying emerging operational risks and topics for assigned line(s) of business.
  • Provide direction and deliver training to line of business personnel, Risk Management staff and others on regulatory matters, operational risk best practices and other industry best practices.
  • Provide authoritative and consultative advice and support to management and employees (client management) utilizing independence yet providing pro-business solutions. Interact with more senior level clients within the organization.
  • Manage 2nd LOD requirements related to the GRC application and Risk Assessment Processes.
  • Provide strong leadership, mentoring, and guidance to subordinates, and peers.
  • Develop and maintain positive working relationships with internal clients, staff, peers, and LOB senior management.
  • Maintain relationships with industry peers and regulatory bodies.

  • Undergraduate degree is required - advanced degree/s desired
  • Min of 5-10 years of relevant professional experience
  • 5+ years of management experience
  • Extensive knowledge of assigned Line of Business along with the associated operations including the related rules and regulations of the financial services industry to include: OCC, FRB, State Law and other pertinent regulations.
  • In-depth practical knowledge of internal controls, risk assessments, operational & compliance processes, and applicable techniques for implementation of regulatory, compliance and legal requirements and operational processes.
  • Industry certifications a plus

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Enterprise Risk Management provides leadership on risk management strategies and initiatives for credit, market, compliance and operational risk, as well as portfolio management, quantitative analytics and asset recovery activities.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 27174BR