Operational Effectiveness and Vendor Manager in Cleveland, OH at Key Bank- Corporate

Date Posted: 7/10/2018

Job Snapshot

Job Description

The Operational Effectiveness and Vendor Management Product Manager reports to the Senior Manager of Credit Card Product Management and is responsible for driving efforts both proactively and responsively to lower operational risk, as well as manage relationships with strategic third party providers. This person will also be the lead for timely and thorough completion of both internal and external audits. Individual will work closely with compliance and internal risk teams to compile necessary information in order to prepare a complete, factual and timely response.

  • Partner closely with the Legal/Compliance/Risk/Privacy teams to review and enhance procedures across all Credit Card to ensure compliance with regulatory and audit requirements
  • Serve as Credit Card LOB primary contact for regulatory exams, audits and GRC testing to provide product subject matter expertise
  • Responsible for third party strategic vendors to ensure we are fully leveraging vendor functionality and making recommendations that bring added value back to the business
  • Lead for Credit Card LOB in assisting with and fully remediating MSIF’s
  • As necessary, facilitate coordination of RCSA activities within the group ensuring the appropriate risk appetite is maintained. Conduct quarterly RCSA testing as required.
  • Liaison to ECR escalations, partnering with ECR and Credit Card product owners to address client feedback in a timely manner
  • Work closely with our technology and operations support partners to improve our defect management, communication and resolution approaches
  • Lead for Credit Card related to SOX Audit Programs
  • Mobilize and lead internal partners to implement approved initiatives to improve product line performance
  • Manage and effectively prioritize work efforts in order to deliver promised results
  • Bachelor’s degree in related field is preferred
  • 3-5 Retail Banking experience preferred.
  • Knowledge of retail banking consumer lending and or retail credit card including marketing, origination, products, current industry trends is preferred
  • Excellent communication skills, both written and verbal, a strong degree of flexibility and the ability to adapt to an ever changing list of priorities while providing excellent customer service required
  • Ability to prioritize effectively and identify activities most important in driving business results
  • Ability to work independently and utilizing a high degree of independent judgment based on knowledge of the Company, policies and procedures to make sound decisions required
  • Firm understanding of Microsoft Office applications required: Word, Excel, Access, and Power Point
  • Highly organized with ability to drive complex cross functional projects


  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulate credible visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.
  • Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results.
  • Presentation Skills: Is effective in variety of formal presentation settings, e.g., one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both ordinary and controversial topics; commands attention and can manage group process during presentations; can change tactics midstream when original approach is not working.
  • Consistent demonstration of Key’s established leadership competencies.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 30257BR

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