Mortgage Vendor Analyst in Buffalo, NY at Key Bank- Corporate

Date Posted: 11/8/2018

Job Snapshot

Job Description

• Individual contributor that works under limited supervision.

• Individual contributor that works under limited supervision. Will assist in oversight of all mortgage vendors per the defined third-party management program and Service Level Agreement(SLA) metrics through all phases of the vendor lifecycle. Provide KBM Management with regular performance scorecards of assessment results, including the identification of deficiencies and recommendations to address and/or required controls implementation needed to mitigate noted risks or performance issues.

• Responsible for comprehending vendor agreements, including monitoring performance. This also includes the facilitation and effective communication to Key partners to promote communication and relationship development between Key and vendor partners.

• Prepare monthly scorecards, reporting decks and executive summaries for consumption across Key to assist with vendor governance and performance management.

• Collect and analyze third party documentation to manage risk. This includes but is not limited to third party auditor reports, financial documents and insurance information.

• Under general supervision, responsible for performing research and analysis to support business operations and presenting findings to manager or project leader, monitoring and reporting on vendor SLA performance; and seeking to continually refine and add additional reporting opportunities to further monitor vendor performance.

• Facilitate meetings and communication with our third parties, as needed.

• Administer system access and IDM approval for KBM service providers with internet based interfaces.

• Track spends to contracted amounts. Verify accuracy of billing and reconcile invoices for Finance partners and facilitate payment to KBM vendors.

• Work closely with Technology, Procurement, Legal, Risk/Compliance departments and business partners to ensure efficient management of existing vendors’ products and/or services.

• Thrive in a culture of action-oriented teamwork with an atmosphere of open communication and continuous improvement.

• Demonstrate exceptional service in all interactions with customers, prospective customers and partners in other internal departments.

• Determine best practices and suggest how to improve current practices.

• Develop recommendations to solve problems and issues related to business operations.

• May perform special projects upon request.

• Bachelor's degree with 3-5 years of experience or equivalent work experience within the consumer mortgage banking industry

• Bachelor's degree with 3-5 years of experience or equivalent work experience within the consumer mortgage banking industry

• Demonstrated business and technical knowledge of respective business unit in creating integrated solutions.

• Experience in Vendor Management preferred

• Proven ability in the successful execution of essential job functions within a specific project.

• Proven knowledge of consumer mortgage banking (could include operations, secondary marketing and/or sales)

• Proven ability to establish and maintain effective collaborative partnerships among the business unit and internal partners. Ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible

• Proven experience in managing to and meeting deadlines

• Strong research skills with an attention to detail

• Strong listening, verbal and written communication skills

• Strong Microsoft Office skills – Excel, Word and Power Point

• Experience in analysis, basic statistical analysis

• Ability to work independently and jointly in unstructured environments in a self-directed way

• Ability to take a leadership role on projects and with business unit

• Experience in research and analysis of data, market needs, and customer issues

• Experience developing functional and non-functional requirements

• Experience working closely with team members during development and product launch

• Negotiation skills


Accountability: Keep your promises, honor your commitments, and demonstrate open, honest communication; accept responsibility for your mistakes and failures and learn from them; respect Key’s corporate governance/policy/protocols; refrain from participating in and accepting “back door” decisions.

Courage: Openly expresses views and deliv

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32565BR

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