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Mortgage Loan Processor Supv in Buffalo, NY at Key Bank- Corporate

Date Posted: 4/10/2019

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Mortgage Processing Supervisor reports to the Mortgage Loan Processing Manager and is responsible for managing the daily performance and productivity of the processing team; ensuring work is compliant with regulatory requirements. Communicate with borrowers, Loan Officers, branch referring partners, settlement agents, underwriting and closing in a professional, courteous manner setting expectations to avoid delays and confusion. The Processing Supervisors take responsibility for subordinate activities; provides regular performance feedback, develops skills and encourages growth and improves processes. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and a wide degree of creativity and latitude is expected. Follows instructions and responds to management direction, keeps commitments, completes tasks on time or notifies appropriate person with an alternate plan. Responsible for training new employees and developing staff to the highes level.


Staff Management

  • Supervise staff and ensure goals and service level agreements are met
  • Ensures the following:
    • Processors perform all job responsibilities in at timely manner thus ensuring quality loan files are presented to underwriting.
  • All loan quality benchmarks, productivity standards, and client service levels are met or exceeded.
  • The processing processes operate smoothly, efficiently, and produce quality mortgage loans.Provide staff with continual, constructive feedback on performance; is accountable for staff performance and for completing performance reviews
  • Analyzes and resolves problems and assist employees in solving problems while creating a culture that drives a high level of employee engagement.

Pipeline Managmenet

  • Review and prioritizes processor files on a daily basis and follows up on loans experiencing delays.
  • Ensure the following:
    • That mortgage applications are processed accurately and the appropriate workflows are utilized.
    • That processor work loads and file assignments are balanced daily.
    • That applications are progressing through the processing workflow.


  • Actively engage with other lines of business within the organization to ensure customer deadline, efficiency standards and quality expectations are met.
  • Develops, recommends and implements changes to improve production methods, system performance and quality of product to meet changing client demands and key performance metrics.
  • Maintains knowledge of regulatory requirements, including but not limited to Real Estate Settlement Procedures Act (RESPA)-Regulation X, TRID, Regulation Z, Regulation B
  • Maintains a dynamic and cooperative relationship with the other managers and partners within KBM to develop and maintain smooth operational transitions.


  • High school diploma or equivalent work experience required.
  • 3 - 5 years of processing or underwriting experience mortgage lending
  • 2+ years of FHA/VA/FNMA/FHLMC loan processing experience
  • Demonstrated ability to work in a demanding, fast paced, team oriented setting
  • Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
  • Knowledge of RESPA guidelines, general knowledge of all mortgage and consumer lending regulations
  • Strong math and analytical skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to prioritize, multi-task and meet deadlines
  • Ability to handle competing priorities effectively and within established timeframes
  • High level of integrity and trust; must be a team player with a selfless attitude
  • Strong organizational skills
  • Ability to work varying hours and overtime if needed

Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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