Mortgage Business Analyst II in Buffalo, NY at Key Bank- Corporate

Date Posted: 6/19/2018

Job Snapshot

Job Description


The KBM Business Analyst II will support the Residential Lending department as well as key business partners. The successful incumbent will be expected to provide advanced analytical and operational support at the business or department level.


  • Develop a thorough understanding of the business and its functions, processes, operations, customers, and competitive environment.
  • Mine/explore data in order to identify populations warranting further analysis.
  • Create and maintain effective and complete documentation on program coding, processes, and output.
  • Validate output to ensure accuracy and integrity.
  • Identify and explore alternative, effective methods to meet user requirements
  • Develop, update and maintain reports (daily/monthly/quarterly, etc.).
  • Perform predictive analysis and effectively communicate results, insights, and recommendations to business leadership.
  • Develop and produce advanced departmental reports and dashboards to include, but not limited to, historical reporting, work flow analysis, and financial analysis
  • Effectively communicate project status on a regular basis through various means.
  • Provide support and problem resolution.
  • Work with Sr. Management, as well as Finance, to develop an in-depth annual plan, and monitor actual performance against the plan on a monthly basis.
  • Perform basic ad hoc analyses to support business decisions. Provide analysis and recommendations to management regarding results
  • Participate in developing system/process enhancement in order to mitigate risk
  • Partner with process owners across KBM in providing appropriate materials and presentations necessary to increase process controls and reduce risk.
  • Partner with other line of business colleagues to share best practices
  • Participate in and facilitate information sharing with your manager, business partners, and peers, in a timely and efficient fashion to ensure widespread communication.
  • Participate in the planning and implementation of new projects, products, programs, and plans to achieve short and long term business objectives
  • Perform other assignments/projects as requested by management


  • Bachelor’s degree in business related field (Business, Finance, Accounting)
  • 2+ years mortgage banking experience
  • Basic knowledge of SAS development (SAS EG and/or Mainframe SAS)
  • Knowledge of Tableau Desktop Development is a plus
  • Strong computer skills (proficient in Excel and other Microsoft Office software)
  • Working understanding of data mart table structure, relationships and design
  • Experience working within mainframe and web-based data warehouse and data mart environments
  • Effectively communicate with both technical and operational teams
  • Ability to identify and define problems, collect data, establish facts and draw valid conclusions
  • Ability to manage multiple priorities and complete responsibilities timely to meet tight deadlines
  • Ability to adapt to a fast paced and detail oriented environment
  • Goal-oriented and able to work independently to achieve results
  • Strong verbal & written communication skills
  • Strong judgment and decision-making skills
  • Strong time management and organization skills
  • Effective collaboration and facilitation skills

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29332BR

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.