Mgr, Digital Product - Access Management in Brooklyn, OH at Key Bank- Corporate

Date Posted: 2/19/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
    Banking, Retail
  • Experience:
    Not Specified
  • Date Posted:
    2/19/2018
  • Job ID:
    26711BR

Job Description

Reporting to the Digital Product Management Leader, the Access Management Product Manager is responsible for a comprehensive digitally delivered access management capability focused on improving the ease and security for how millions of clients access their KeyBank accounts. This role will be responsible for defining a set of multi-year product roadmaps to deliver on Key’s overall strategy and vision, specifically aligned to how KeyBank identifies clients and provides them access to their various banking accounts and services. With a desire to innovate and think digital first you will drive innovation and engagement with KeyBank digital banking capabilities with a focus on building out the end to end client experience and achieving maximum engagement and client satisfaction.

The Digital Banking Product Manager will initiate and lead projects to implement enhancements to current digital banking capabilities and help drive innovation while collaborating closely with marketing, technology, product partners, vendors and internal partners to ensure effective deployment of budget in order to maximize our digital investment.

At KeyBank we are looking for passionate, multi-disciplinary product managers who are as comfortable leading a brainstorm as they are building a data model. We need product owners who will obsess as much about the customer experience as they will about the business benefit. This is a fast moving, high energy environment where the right individual can make a difference on the client experience.

The primary measure of success for this role will be driven by improved overall customer satisfaction and reduced fraud loss related to ID theft and account take over. The product and service you will be leading must contribute to helping Key differentiate itself from competition.


ESSENTIAL JOB FUNCTIONS

Product Management
  • Build a product strategy to include target client segments, market assessment and business/consumer insights, differentiated value proposition and corresponding business case including financial benefits and investments.
  • Lead a cross-functional team to build out and implement the strategic roadmap over a multi-year period – with a clear focus on client centricity.
  • Develop and manage the entire digital product lifecycle for how we define, deliver, and measure the effectiveness of allowing clients to gain access to their KeyBank account and services while maintaining or reducing the risk associated with fraudulent account access.
  • Develop new enhancement and process improvements based on market insights and performance data to ensure KeyBank is an industry leader in providing clients access to KeyBank accounts and services.
  • Collaborate with designers, software engineers, and others across the business to introduce advanced biometrics, out of band authentication functionality and third party data driven ID verification features and experiences across the various banking channels that will differentiate KeyBank and make banking easier and more secure for our clients.
  • Create a digital experience that seamlessly merges a client’s typical banking experiences with innovative interactions that allow KeyBank to confirm the identity of a prospect or client as well as authenticate the across the various banking channels.
  • Demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible access management capabilities that will deliver on improved access and strong security.
  • Produce comprehensive digital product documentation to ensure efficient and effective cross team collaboration.
  • Develop project plans and manage projects with aggressive time frames and assure that goals, budgets and deadlines are met.
  • Partner with our client experience team to drive the customer-centric research process for defining the product feature set and user experience.
  • Partner with our customer insights team to define a consumer analytics strategy that will allow for data driven insights and strategic decisions.
  • Specific objectives for this role include but are not limited to:
    • Driving increased mobile banking adoption via enhanced biometrics and device binding.
    • Driving increase digital engagement via improved authentication modalities.
    • Drive reduced call handle time via improved and efficient authentication and identity verification processes.
    • Creating a client experience around authentication and ID verification that a client “feels” improves their opinion of banking security and the security of their identity and money.
Strategic Thinking
  • Evangelize client access management and generate a consensus on the strategy from business partners across the enterprise.
  • Translate business goals into functional omni-channel strategies and tactical digital product ideas.
  • Take the enterprise customer and the portfolio of platforms into consideration when assessing the impact of new projects.
  • Work closely with various business leaders to advise them on how to develop and sustain a business advantage in their space via KeyBank’s digital channels.

Problem Solving
  • Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success
  • Make sound data driven judgments drawing from both analytical data sources and qualitative data sources.
  • Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer impact.
  • Develop solutions to new and complex issues.

Leadership/Accountability
  • Serve as primary contact for assigned initiatives while influencing and leading cross functional teams and projects.
  • Develop close working relationships with other departments in the company as well as external contacts.


REQUIRED QUALIFICATIONS

  • 6+ years of digital product management with a preference for candidates with varied experience across the digital product lifecycle
  • Bachelor’s degree in business, marketing, information systems management or equivalent preferred
  • Demonstrated ability to drive revenue in digital channels (marketing, eCommerce, online customer experience)
  • Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives
  • Ability to build and leverage relationships with cross-functional/external stakeholders to both gain understanding of business objectives and obstacles and also to facilitate execution of strategic direction
  • Digital native with a clear understanding of digital technology and consumer trends
  • Fundamental knowledge of retail banking, including marketing, products and current industry trends
    • Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
    • Demonstrated ability to lead a project team in both waterfall and/or agile environments



ABOUT KEY:
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:
Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.

FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 26711BR