Market Research Consultant in Cleveland, OH at Key Bank- Corporate

Date Posted: 2/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    100 Public Square
    Cleveland, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


KeyBank is looking for a highly motivated, energetic, and innovative professional to serve as a Client Insights Consultant on the Research & Client Experience Analytics team. This person will function within the team dedicated to providing research and analytical insights across the Key enterprise. This candidate will support the strategic priorities of all Line of Business partners and collaborate with many internal clients to better understand the financial needs, behaviors and overall client experiences of KeyBank’s customers and prospects. It is expected that the candidate will provide Research support, acting as a consultant to understand the business objectives, develop appropriate research solutions, and proactively bring insights and recommendations. The ideal candidate will be accountable, able to communicate, create and sustain business partner relationships and demonstrate expertise by being proactive and supportive of the challenges and needs of partners.

  • Collaborate with all lines of business across the Key enterprise, including other Research & Analytics teammates, to understand research needs and make recommendations
  • Translate business partners’ needs into research projects
  • Design and execute primary research projects, end-to-end, from research planning through analysis, report creation and presentation
  • Possess knowledge of various primary research methods, both qualitative and quantitative; be able to recommend appropriate methodology to garner relevant, actionable and timely insights
  • Conduct and synthesize research & insights in support of the Client Experience Office, including voice of customer and voice of employee programs
  • Deliver regular updates on key metrics and relevant insights to business partners to enable them to connect their own business to the enterprise
  • Prepare and present research findings & insights to various audiences, including Senior Level Executives
  • Collaborate with external research vendors and syndicated study providers to ensure work is being conducted efficiently and within budget
  • Engage with team members across Enterprise Business Analytics to bring added value to primary research insights

  • Proactively recommend new and innovative ways to enhance reporting of research results & insights
  • Continue to develop a deep knowledge of subject area; understand current events and trends within financial services and within the research industry

  • Bachelor’s Degree in Research, Analytics, Social Sciences or other related discipline
  • Minimum of 1 year Market Research experience is required
  • Experience with analysis of survey research data
  • Experience with online survey design tools (e.g. Qualtrics, Confirmit, Foresee)
  • Familiarity with quantitative and qualitative research methods
  • Experience in team/collaboration environments
  • Ability to prioritize and independently manage multiple projects at once
  • Basic understanding of client strategy and business and financial knowledge
  • Solid writing skills; can cohesively present and organize information in support of findings
  • Analyze, summarize, interpret complex data; move from findings to conclusions
  • Proven efficiency in MS Excel and PowerPoint
  • Experience with SPSS and Tableau are a plus


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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