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Lead Specialist in Canton, OH at KeyBank

Date Posted: 2/19/2021

Job Snapshot

  • Employee Type:
  • Location:
    202 2nd Street Northeast
    Canton, OH
  • Date Posted:

Job Description

JOB TITLE: Payoff Specialist – Lead Specialist Loan Origination
Grade/Benefit Designator: 20
Job Code: 106611

This is an intermediate position to support a highly performing, multi-process work team in the completion of consumer loan processing tasks related to loan origination; including payoff acquisition relative to consumer loan funding. The person filling this position will adhere to service levels and quality goals as well as departmental procedures. The incumbent will provide superior quality customer service while incorporating the essence of the Key Values.

Review and understand consumer loan requirements to ensure documentation is accurate and in compliance with established procedures and regulations.
Initiate outbound calls to creditors to acquire payoff balances accurately and timely.
Service inbound calls from a variety of internal and external sources.
Proactively identify and resolve risk management and client service issues.
Perform follow up with branches regarding loan closings.
Managae and monitor the consumer funding initial loan form process.
Monitor systems to ensure that team is meeting current service levels as agreed upon by management.
Monitor work queues within KeyView Deluxe in order to maintain proper turn around times.
Review/Update loan application processing systems to confirm accurate information is captured for underwriting, loan documentation and funding.
Gather and review data for team reporting.
Prepare and maintain team procedures.
Perform system testing.
Prioritize work for self and team.
Identify scenarios under Reg B, Reg Z, Reg O requiring updated disclosures.
Take the lead on special projects (i.e., creation and management of procedural documents, working with system administrators on technical enhancements or testing, annual time study, etc).
Provide support for department in execution of business improvements and support for corporate initiatives.
Ensure adherence to regulatory and corporate mandates, audits and exams.
Complete other miscellaneous job functions as assigned by Management.

Excellent customer service, organizational, interpersonal and written/verbal communication skills.
Ability to work under pressure efficiently and accurately in a fast paced high quality deadline driven environment while managing multiple tasks and projects with competing priorities.
Excellent time management, mathematical, analytical and problem solving skills; ability to research and recommend a course of action or solution to satisfy client(s) while mitigating risk to Key.
Ability to make independent decisions and diffuse high-tension or volatile situations comfortably and with diplomacy
Must relate well to a diverse range of people (internal and external clients), work within a team environment and be able to build rapport with others.
Proven continuous development of self to better support team and future advancement, personal commitment to continuous improvement and desire for excellence.
Formal training or business experience with consumer loan products, one to two years of experience in the banking or banking related industry.
Highly proficient in mainframe, database and web-based applications, Microsoft Office and Windows products.
Associate or Bachelor degree or the equivalent in experience preferred.
Availability to work hours between 8AM and 8:30PM and/or weekend shifts on a rotating basis.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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