Lead Specialist in Cleveland, OH at Key Bank- Corporate

Date Posted: 1/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    Cleveland, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief:
Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate Operational and/or administrative work requiring occasional decision-making and will escalate issues as needed.

Essential job function
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage
banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing,
recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May
provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.
• Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a
foundational/basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests

Additional Duties
Proven strong verbal/written communication and interpersonal skills
• Good judgement and decision making skills, basic leadership skills
• Ability to identify issues and demonstration of basic analytical, research and problem resolution skills
• Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
• Moderate knowledge of banking policies, procedures, government regulations
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making

Preferred Skills/Qualifications
• 1+ years of experience in operations role
• High School Diploma or equivalent work experience required. College degree preferred
Skillsets Required at all Specialist Levels
• Works well with others in a fully developed team environment
• Open minded and adaptable to new ideas in a changing environment
• Exceptional attention to detail.
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office applications
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Proven ability to handle monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately and meet production goals


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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