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Lead Specialist (Wire Operations) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 8/28/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:
    8/28/2020

Job Description

Typical work schedule at this time is Monday - Friday 9:30 a.m. - 6:30 p.m. EST and is subject to change due to business need.

Job Brief:
This position is responsible for the processing of electronic transfer of money from bank to bank via the Wire Operations systems. This position must also ensure the accurate and timely performance of such tasks to provide a high standard of service for the customer and to mitigate risk.

Essential Functions:
Intermediate understanding of Money Transfer System (MTS), Remote Payment Initiation (RPI), KeyView Deluxe
Perform online and repository-based research within SLA
Moderate knowledge/experience in multiple payment delivery channels; i.e. OLDs and Hogan
Maintain minimal client errors, zero controllable losses and privacy breaches
Ability to make decisions on OFAC and high-risk transactions
Answer customer service calls to generate Wires and enter data accurately
Perform secondary review and release on Wire transactions potentially exceeding millions of dollars
Moderate knowledge/experience with electronic payments
Advanced ability to detect suspicious activity when working with clients and/or internal partners
Maintain minimal client errors, zero controllable losses and privacy breaches
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts.
Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather than focusing on one specific role.
Is fully proficient in duties while working under moderate to limited supervision.
May train or assist in training new staff
Other duties as assigned

Required and/or Preferred Qualifications:
1+ years of experience in operations role
High School Diploma or equivalent work experience required. College degree preferred
Works well with others in a fully developed team environment
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail.
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Proven ability to handle monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals
Proven strong verbal/written communication and interpersonal skills
Good judgement and decision-making skills, basic leadership skills
Ability to identify issues and demonstration of basic analytical, research and problem resolution skills
Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
Moderate knowledge of banking policies, procedures, government regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
Ability to work with minimal supervision in decision making



FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

43752BR

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