Lead Specialist (Transmissions) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 11/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief:
Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decision-making and will escalate issues as needed.

Essential Job Duties:
Transmit client data at designated intervals in accordance with client specifications
Initiate required communication between necessary parties ensuring SLA’s are met with timeliness and accuracy
Identify and correct out of balance conditions or exception return codes
Monitor transmission, data entry, and other deadlines with a sense of urgency and attention to detail
Provide detailed and easy to understand documentation on missed SLAs
Perform basic troubleshooting steps when necessary, including system shut downs, restarts, and maintenance
Support transmission services for multiple lockbox sites from a centralized location
Complete all duties on Transmission log daily

This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

Reviews and ensures proper documentation or procedures are used for moderate activities

Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers

Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.

Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process

Accountable for regular reporting and analysis requests

Typically covers a broad range of responsibilities rather than focusing on one specific role.

Is fully proficient in duties while working under moderate to limited supervision.

Other duties as assigned.

Experience and Education:
Ability to work 6:30 a.m. - 3:00 p.m. Monday - Friday
1+ years of experience in operations role
High School Diploma or equivalent work experience required. College degree preferred
Works well with others in a fully developed team environment
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail.
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Proven ability to handle monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals
Proven strong verbal/written communication and interpersonal skills
Good judgement and decision making skills, basic leadership skills
Ability to identify issues and demonstration of basic analytical, research and problem resolution skills
Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
Moderate knowledge of banking policies, procedures, government regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
May train or assist in training new staff
Ability to work with minimal supervision in decision making


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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