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Lead Specialist (Service Team) in Canton, OH at Key Bank- Corporate

Date Posted: 8/28/2020

Job Snapshot

  • Employee Type:
  • Location:
    202 2nd Street Northeast
    Canton, OH
  • Date Posted:

Job Description

Job Description:
Qualified applicant will be able to service a variety of needs for the Consumer Loan Center department to ensure timely processing of pending applications. Required tasks and responsibilities will include:
  • Service inbound calls from a variety of sources including, KeyBank branch sales professionals, Private Banking, Telesales, other KeyBank LOB’s, customers, attorneys, title company representatives.
  • Effective oral and written communications with sales professionals, customers and others regarding application status and requirements.
  • Complete a variety of Service Requests for existing accounts including, block releases, KEO Plan changes and other miscellaneous service requests
  • Complete required Compliance checks for non-borrowing signers in accordance with established guidelines of KeyBank’s CIU department.
  • Ability to formulate innovative resolutions or authorize exceptions within authority based on total client profile.
  • Review of ACAPS screens to verify accurate information is captured for correct and accurate underwriting and loan documentation.
  • Update ACAPS/KeyDoc systems for accurate preparation of loan documents for loans that require Manual Intervention.
  • Confirm correct rates in accordance with promotional guidelines and update as needed.
  • Conduct research for various real estate issues for existing accounts.
  • Conduct collateral investigations via available on-line and internal resources.
  • Identify scenarios under Flood, HMDA, Reg B, Reg Z, Reg O requiring updated disclosures (i.e.: GFE, TIL)
  • Identify scenarios under the bank’s AML, BSA, Privacy policies and refer potential issues to the bank’s Fraud Hotline, as appropriate
  • Identify scenarios requiring effective and timely processing of Rescission and /or potential Intervening Liens.
  • Manage receipt and collection of fees within established guidelines for proper audit and controls.
  • Complete other miscellaneous job functions as assigned by Management
  • Availability to work hours between 8AM and 8:30 PM and/or weekend shifts on a rotating basis. Typically the rotation will include working 11:30 a.m. - 8:30 p.m. for one week at a time about once every 5 or 6 weeks and then also approximately one Saturday per quarter from 8:00 a.m. - 3:00 p.m. Schedule and rotations may change based on business need.

Required Skills:
Excellent customer skills. Excellent interpersonal and written/verbal communications skills. Ability to manage multiple priorities. Ability to work efficiently and accurately in a fast paced environment. Familiarity with consumer loan products, detail oriented, skilled in use of MS Windows and related Office products. Must possess excellent time management problem solving skills. Knowledge of State specific real estate laws a plus. Ability to accurately interpret consolidated credit reports. Must have an aptitude for math and a passion for problem solving.

Preferred Skills:
Experience reviewing Title Commitments/Insurance policies, lien position, and lien filing documentation. Knowledge of Microsoft Outlook, ACAPS, Lotus Notes, HOGAN, Keyview Deluxe, KeyDoc and ALS system.

Equipment Used
Dual monitor system, personal computer, telephones, calculators, multi-function machine.

Education/Work Experience:
Prior Branch banking, title company or related customer service experience
BA in Business or related field or job experience equivalent
Minimum 2 years Consumer Lending/Mortgage processing experience preferred


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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