Lead Specialist (payment processor) in Superior, CO at Key Bank- Corporate

Date Posted: 10/22/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1000 McCaslin Boulevard
    Superior, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/22/2019

Job Description

Job Brief:
As a Lead Specialist (payment processor), your first responsibility is to post customer payments via live checks, lockbox checks, wires, ACH, and credit card transactions. Ensuring accuracy and efficiency of procedures, processing, monitoring incoming payments and ensuring payments are balanced daily. Assist in training of new employees.

Essential job duties
Process accounts and incoming payments in compliance with policies and procedures
Prepare check payments for bank deposit
Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted
Conduct account research and analysis
Prepare refund requests and process returned items
Verifies validity of account discrepancies by obtaining and investigating information from external and internal clients
Provide backup support to other teams in Accounting, Equipment Leasing Services, and Key Equipment Finance
Must be a team player, willing to assist others within the group as well as other departments when called upon
Assist in training coworkers as needed.

• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather that focusing on one specific role.
• Recommends and implements programs to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned

Required and/or Preferred Qualifications
• Typically 1-3 years of experience in operations role
• High School Diploma or GED equivalent. College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Demonstrated leadership skills
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Intermediate understanding of accounting principles
• Intermediate understanding of banking policies, procedures, government regulations
• Intermediate understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Moderate knowledge of banking policies, procedures and governmental regulations
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Exceptional attention to detail.
• Excellent customer service skills.



FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

38229BR

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