Working within a team of 15-20 Mortgage Servicing associates, this position is responsible for loan boarding quality control, statement review, ARM maintenance, Partial Release/Oil & Gas Release processing, Customer profile Maintenance, payoff processing, internal and external servicing requests regarding Key’s Residential Mortgage relationships. Adhere to Corporate Credit Policy, procedures, loan regulatory requirements, and Consumer/Privacy laws. Use fair and reasonable judgment when interpreting and disclosing client relationships. Works within and complies with established operational and compliance quality standards and service levels at a highly productive level.
ESSENTIAL JOB FUNCTIONS
- Perform accurate and timely loan transactions including account research, loan processing, and loan maintenance
- Balance general ledger entries to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner
- Perform careful and timely review of various reports to alleviate potential customer impact issues and to ensure system integrity. Take appropriate action to address issues
- Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely
- Actively seek opportunities to improve process efficiency, quality and the client experience. Communicate ideas appropriately to effect real change
- Provides world class customer service to internal and external customers through total adherence to the Key Values and Key Difference concepts
- Identify major and minor issues/problems and communicate to appropriate management
- Assist other team members with daily workload to ensure timely completion and achievement of work team assignments
- Actively pursue development of self to better support team and future advancement
- Must adhere to pertinent laws, regulations, Key’s Corporate Compliance Policy and external compliance requirements; including SOX Key Controls
REQUIRED QUALIFICATIONS
- High School Diploma or equivalent, some college
- Strong accounting background
- Minimum 1-3 years of Customer Service experience
- Minimum 1-3 years of Banking Operations experience preferred
- Ability to establish and maintain effective working relationships among team members and product and support partners
- Problem solving/analytical skills
- Sound decision making ability
- Priority setting and time management skills
- Strong organizational skills and communication skills – written and oral
- Sound Computer Proficiency
- Detail oriented
- Ability to manage multiple tasks in a fast paced environment
- Strong working knowledge of government regulations
PREFERRED QUALIFICATIONS
- Bachelor’s degree or equivalent experience,
- Proficiency in the following KeyCorp systems: Hogan, LPS/MSP BlackKnight, Empower
- Working knowledge of loan accounting and loan systems and GL reconciliations
- Mortgage Servicing Experience
EQUIPMENT USED/PHYSICAL REQUIREMENTS
- Standard office equipment; MS Office products.
The position is physically located in Amherst, New York at the Ridge Lea site.
TRAINING REQUIRED
- Compliance training as required. Other on the job training and certifications as required by job.
FLSA STATUS:KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
JobID: 45584BR
