Job Description

This role is responsible for performing all functions carried out by the operational unit, demonstrating a sound understanding of many functions in the unit. The Lead Specialist is considered an expert on a subset of functions within the unit. In addition to the responsibilities noted above this role will also have functional responsibilities specific to each unit. The Lead Specialist will process indirect loan packages and contracts, including researching missing documentation, tracking and resolving issues with multiple loans at one time.
Business Results:
• Maintain integrity of reporting and documents per my assigned functions.
Leadership & Teamwork:
• Work well within a team and help to create a positive team environment.
• May assist other staff in solving internal and external customer issues.
• Work collaboratively with other areas of the bank.
• May assist in training other team members.
Customer Service:
• Develops and maintains customer relationships
• Troubleshoot and resolve problems, ensuring management is in agreement with non – routine resolutions.
Operational Effectiveness:
• Carrying out and attaining the mission and the goals of the business unit.
• Process daily work; maintain compliance with rules and regulations, with attention to bank policy, procedures and regulatory deadlines.
• Ensure that assigned workload is completed within all deadlines and SLA’s. The associate would have a high skill level on many functions and job processes within the operational unit.
• May help to ensure department procedures are written, available, and current.
• Recommend changes or alternate ways in processing methods to allow improved operating efficiency and service levels.
• May assist on special projects.
• May be involved in acquisitions and divestitures as needed.
• Maintain compliance with all relevant and applicable internal and external rules, regulations and policies that govern this position. Operate in a manner that is in strict accordance with KeyBank’s Code of Ethics policy.

Perform other duties as assigned

Qualifications:
High School Diploma or GED equivalent
Minimum 1-3 years of Customer Service experience

Requirements /Competencies:

• Must be able to work flexible work schedules, including weekends and holidays. Business travel may be required. Availability to work Monday - Friday 9:00 a.m. - 5:30 p.m. and additional days of the week and additional hours as needed.
• Business acumen - banking processes and procedures.
• Problem solving/analytical skills
• Sound decision making ability
• Priority setting and time management skills
• Strong organizational skills
• Good communication skills – written and oral
• Interpersonal skills
• Sound Computer Proficiency
• Customer service skills
• Detail oriented
• Flexibility
• Manage multiple tasks in a fast paced environment

Preferred Qualifications:
Some college/university coursework or Associate degree is preferred
Minimum 1-3 years of Banking Operations experience preferred

ABOUT KEY:
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:
Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.

FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 33832BR