At Key, employee and candidate health is a top priority. Due to the ongoing spread of COVID-19, all interviews are being conducted virtually. Our talent acquisition team is diligently working to provide you the support you need throughout our hiring process. Learn more.

Lead Specialist (Card Fraud Services Team) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 5/1/2020

Job Snapshot

  • Employee Type:
  • Location:
    4900 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

Please note typical work schedule will be Tuesday, Wednesday, Thursday, and Friday (2:30 p.m. - 11:00 p.m.) AND Saturday 10:30 a.m. - 7:00 p.m.

About the Business:
The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a pro-active strategy of fraud detection; protecting both the bank and customer while providing shareholder value.

In the endless pursuit of achieving excellence, we continually search for ways to improve. Team and individual accomplishments are celebrated in recognition of our contribution to the banks’ success.

Purpose: Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information.

Essential Job Functions:

  • Review ATM, Debit and Credit Card transactions for potential fraud.
  • Verify transaction activity with client and take appropriate action.
  • When applicable, status card as appropriate, initiate the fraud claim and reissue process
  • Communicate dispute process and action taken to the client.
  • Document relevant information in Falcon, CardGuard, CE Desktop, DAG
  • Communicate trends to management
  • Information share and recommend new processes as necessary.

Education Background:
High school diploma or equivalent.

Essential Skills/Knowledge:
  • Knowledge of laws and regulations
  • Strong written and verbal skills
  • Knowledge of bank systems: Falcon, CardGuard, HOGAN, DAG, CE Desktop
  • Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product.
  • Ability to identify fraudulent activity and patterns Strong analytical skills
  • Ability to excel in a self-paced environment
  • Team building, interpersonal, and relationship building skills

Previous Experience:
One-year bankcard experience in a customer service environment

Required Certification:

Preferred Certification:


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

At Key, we’re committed to diversity and inclusion in all we do. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by email.