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Lead Specialist (Account Restraints & Seizures) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 4/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief Description
This position is responsible for performing moderate to complex defendant and account searches in compliance with legal orders requiring immediate identification and capture of client funds. Performs accurate and timely answers to courts, attorneys and agents, as specified by law and in compliance with court ordered instructions. Contact internal LOB and external agents/attorneys to identify accounts and obtain clarification or additional information needed to minimize risk. Understand requirements associated with the processing of Freeze and Seizure orders and take appropriate action for escalation. May be responsible for re-occurring Child Support remittance. Perform research for general ledger out of balance conditions. Processes incoming Garnishment payments. Researches and responds to branch and Call Center service requests. Maintains case files and files or prepares for closure and scanning, as appropriate. Provides assistance for teammates and models teamwork and the Key Values.

Essential Job Function

  1. Perform processing of moderate to complex order identification and restraint requirements.
  2. Perform immediate identified defendant and account searches using system data to determine what type of information, balance and account relationships exists for clients. Make proper and immediate decisions in compliance with legal order requirements on assigned cases.
  3. Based on order type and state/federal laws, must determine calculation to be used for arriving at appropriate dollar amount to be held in each account.
  4. Responsible for immediately securing client funds in compliance with each order by promptly placing legal holds or by removing funds and making entry into bank holding account for later remittance.
  5. Ensure all incoming legal documents are accurately and expeditiously logged into the JPex system as defined in procedures.
  6. Review and prepare answers to attorneys and agents ensuring all quality reviews and processes are completed as outlined in procedures. Create appropriate client and attorney/agent response letters within established deadline.
  7. Perform daily review and approval validation on general ledger entries and research and resolve issues.
  8. Perform reconciliation of WA DOR E-Withhold file confirming immediate account holds and remittance.
  9. Ensure compliance with state/federal regulations by performing official bank check requests and timely mailing to comply with garnishments, levies, executions and various legal orders as defined in procedures/orders.
  10. Identify appropriate case file and submit proper release documentation for approvals. Conduct accurate transactions for returning/releasing funds back to client.
  11. Accurately file case folders for ease in retrieval and for maintaining accurate record retention requirements for pending payout/pay in orders.
  12. Perform closed file preparation for scanning.
  13. Assist with logging and identifying various ownership and specialty mail items ensuring proper handoff to mitigate risk. Assist with distribution of certified and non-certified mail according to all department procedures ensuring check and cash forms are prepared under dual watch and processed within department procedures.
  14. May perform OH Monthly Child Support ACH payment process
  15. May act as backup to JPex Work Flow Coordinator
  16. May maintain department case files by month and prepare for shipping to offsite storage or scanning
  17. Actively participate in team huddles and staff and department meetings by engaging in improvement discussions and providing recommendation for enhancements to department procedures.
  18. May assist with creating Excel spreadsheets for statistical reporting.
  19. Provide insight to workflow or procedure changes necessary due to law or compliance changes.
  20. Perform assigned duties for department backup coverage, testing, JPex Workflow Specialist, APA posting and approvals and special projects.
  21. Accurately report volume and daily time spent performing duties to ensure accurate statistical data is captured and reported within department deadlines.
  22. Other duties as assigned.

Required Qualifications:

  1. One-year experience working in a financial organization. Understanding of banking products, services, account ownership and LOB divisions within the bank.
  2. Ability to self-manage multiple tasks and case assignments simultaneously without losing focus, is self-disciplined and maintains an organized approach to priorities. Adapts well to changing priorities, deadlines, and directions. Offers positive suggestions for continuous improvements.
  3. Basic knowledge of account titling and legal ownership.
  4. Experience performing monetary transactions and placing holds/restraints preferred.
  5. Ability to perform high volume 10 key input by touch using numeric key pad.
  6. PC knowledge and experience using system applications such as Microsoft Word, Excel, Lotus Notes, input to spreadsheets and navigating workflows. Preferred basic knowledge of general ledgers and comparable financial internal mainframe system.
  7. Possesses high degree of accuracy to detail as required for a high-risk environment and must have excellent research skills. Ability to accurately apply procedures to legal documentation and data and demonstrate ability to make sound independent judgments and decisions based on the information provided.
  8. Strong communication and listening skills, write and speak effectively using detail appropriate to the situation and ability to create written procedures. This position requires strong reading comprehension skills with ability to properly identify required actions and appropriate escalation.
  9. Knowledge or experience of banking regulations and state and federal laws pertaining to legal orders such as garnishments, levies and restraining orders is required. Must possess strong compliance aptitude.
  10. Demonstrates professional appearance and conducts self professionally.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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