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Lead Service Officer in Atlanta, GA at Key Bank- Corporate

Date Posted: 1/22/2019

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Responsible for servicing an assigned portfolio consisting of low to moderately complex agented, bilateral and participated bought loans for the Real Estate Capital Institutional Real Estate Group whose primary clients includes private and public Real Estate Investment Trusts, corporate investors and public companies. Loan types consist of revolving credit facilities, term loan facilities and construction loan facilities. The successful candidate will possess excellent communication skills with internal and external clients, demonstrate strong problem resolution skills and a risk management mindset. Candidate will eventually develop proven skills to work independently, manage a variety of pre-closing and post-closing activities including loan document review, booking new and amended loans to the system of record and maintaining system date integrity, approving draw requests and billing and payment processing.

Essential Job Functions:
  • Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Group
  • Responsible for all post-closing servicing for assigned portfolio of low to moderate complexity of loan structures, including syndicated loan transactions and construction monitoring.
  • Proven skills of time management, prioritization and abilty to handle multiple tasks in a high volume environment
  • Ability to work independently upon achieving the necessary knowledge and experience
  • Provides backup for all aspects of servicing for team members
  • Provides expertise and assist Relationship Managers (“RM”) and Closing Officers (“CLO”) in pre-closing fuinction by reviewing loan documents, interest rate language, draw requirements, syndication pro rata share allocations, fee calculations as well as attending pre-closing meetings
  • Assimilates and analyzes information on low to moderate complexity loans and monitors disbursement controls on bank’s system of record, including borrowing base transactions
  • Establishes and maintains draw files electronically including collateral and release documents and letters of credit issuance
  • Reviews draw requests for accuracy, completeness and integrity to the loan document requirements
  • Analyzes construction budget and sources / uses of funds to confirm the loan is in balance and identify any policy and procedure exceptions or changes to standard monitoring requirements
  • Identifies policy and procedure exception and elevates exception appropriately for approvals
  • Approves draw request, prepares disbursement control documents and processes required data in system of record
  • Initiates and analyzes standard and custom monitoring requirements including title and real estate tax updates, site inspections, final survey, permits and loan holdbacks
  • Initiates financial and collateral transactions based on customer request or loan document provisions
  • Analyzes and facilitates interest rate, commitment amount, collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, cash management services, and payoff instruction
  • Maintains all aspects of Restricted Collateral Accounts and monitoring including account opening, disbursements, reconciliations, hold level processing and account closing.
  • Maintain data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments and data information maintenance.
  • Clearly and immediately communicates problems / issues to Manager and RM
  • Form alliance with the lending teams and provide superior service to client base including achieving goals for cash management services and off balance sheet transitions.
  • Provides expertise to lending teams on system requirements, loan documents and loan / project status. Proactively identifies and assists in resolving issues affecting client service and risk management
  • Provides expertise to others by thorough understanding of business requirements of clients, business acumen and loan related transaction
Required Qualifications: (License, Certificates, Education, Skills, etc.)
  • 4-year College Degree or equivalent real estate business experience
  • Knowledge of construction and othr financing commitment and loan structures, standard loan documentation and industry practices for draw processing
  • Strong solution-oriented and problem solving skills
  • Detail-oriented
  • Aptitude for analysis, systems and mathematics
  • Strong written and verbal communication skills
  • Ability to handle multiple tasks and prioritization skills in a high volume environment
  • Familiarity with Commercial Loan Systems and Deposit Systems
  • PC proficiency including familiarity with Microsoft Excel and Word

Training Required: LIQ
Bank systems and processes LIQ

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 33614BR


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