KeyBank Mortgage Test Lead (Remote Capable) in Buffalo, NY at Key Bank- Corporate

Date Posted: 8/5/2019

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Reporting to the Strategic Delivery Manager, the UAT Manager will lead the User Acceptance Test team in the creation and execution of test cases to support system releases for KeyBank Mortgage. The UAT Manager ensures that system change implementations are fully tested with minimal disruption to operations through detailed testing.

Specific essential job functions include the following:
  • UAT policies, processes and quality assurance
    • Define the policies and processes to be used during the UAT phase of system change that would be followed by a team of UAT testers reporting to this role.
    • Integrate and embed UAT processes into the IT development lifecycle to ensure appropriate engagement and oversight of testing quality
  • UAT planning
    • Develop a UAT plan for each intake item to include: Scope and objectives, Specification of test activities, Risks, Roles and responsibilities, Acceptance criteria
  • Test preparation and execution
    • Manage UAT resources, track progress and UAT issue management (including leading the triaging of issues into defects, new requirements, data set-up, user error etc)
    • Build and finalize test cases
    • Verify test environment
    • Compare actual results with expected
  • Other
    • Liaise with business stakeholders to gain issue resolution
    • Provide regular UAT progress statistics/reporting to senior stakeholders
    • Obtain required UAT sign offs from business/key stakeholders
    • Support implementations by working closely with Training and User
    • Support specialists and business stakeholders as required

Below are the required qualifications for this position:
  • Bachelor's degree with 5+ years of experience or equivalent work experience within the consumer mortgage banking industry, including exposure to a Loan Origination System (LOS)
  • Proven knowledge of consumer mortgage banking (could include operations, secondary marketing and/or sales)
  • Proven ability to establish and maintain effective collaborative partnerships among the business unit and internal partners
  • Ability to manage multiple activities in a deadline-oriented environment
  • Strong leadership and inter-personal skills
  • Strong research skills with an attention to detail
  • Strong listening, verbal and written communication skills
  • Strong Microsoft Office skills – Excel, Word and Power Point
  • Excellent analytical and problem-solving skills
  • Experience working closely with team members during development and product launch

Accountability: Keep your promises, honor your commitments, and demonstrate open, honest communication; accept responsibility for your mistakes and failures and learn from them; respect Key’s corporate governance/policy/protocols; refrain from participating in and accepting “back door” decisions. Courage: Openly expresses views and delivers candid and constructive feedback with a positive mindset to teammates and manager; welcomes constructive feedback and strives to improve effectiveness based upon feedback; steps up to conflict and views it as an opportunity; finds common ground and fosters cooperation with minimum noise.Drive for Results: Exceed goals successfully; consistently be a solid performer and bottom line oriented; steadfastly push self and others for results; demonstrate personal accountability for achieving results within established timelines and budget parameters; Pursue your work with energy, drive and focus.Client Focus: Understand the value of excellent client service and demonstrate a commitment to client satisfaction for internal and external clients while balancing organizational profitability; actively listen to internal/external client feedback and deliver appropriate solutions; apply judgment within established guidelines to resolve client issues and needs; escalate issues to your manager when appropriateEffective Collaboration: Identify and involve the right stakeholders to make decisions and maximize results; readily share information, knowledge, best practices, and ideas with entire team to accomplish goals; leverage opportunities and capabilities across boundaries to accomplish goals; actively listen; have the patience to hear people out; accurately restate the opinion of others even when you disagree; effectively collaborate with external partners; advocate for partners within the organization.Global Orientation: Operate with a global mindset and perspective; apply knowledge about the global financial services industry; seize and embrace an inclusive team and diverse perspectives to reach the best outcomes; think and act as a global team member while utilizing virtual capabilities to engage with the team; advocate change; open to global experience, travel and energy requirements. Analytical Thinking: Able to breakdown raw information and undefined problems into specific, workable components that in-turn clearly identifies the issues at hand. Makes logical conclusions, anticipates obstacles and considers different approaches that are relevant to the decision making process.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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