IT Support Specialist - Laurel Road (Fintech) in Bridgeport, CT at Key Bank- Corporate

Date Posted: 1/14/2020

Job Snapshot

Job Description

Laurel Road, a brand of Key Bank, is part of the expanding FinTech space: we offer Mortgages, Student Loans, and Personal Loans through a digital online experience, We simplify the process for both borrowers and bankers, while increasing choices of products, improving tracking, and offering a positive banking experience.
Responsibilities of the IT Support Specialist:

  • Provides help desk support for trouble shooting user hardware and software issues.
  • Assists with maintaining the Bank’s LAN, including Servers, workstations, and communications equipment such as switches and routers and telephones.
  • Assists with maintaining the active directory, adding and deleting users as appropriate. Supports and maintains interface with the Bank’s telephone system.
  • Sets-up and troubleshoots Bank owned smartphones (iPhone, android,)
  • Performs troubleshooting correction of software issues for the Bank’s products.
  • Assists vendors with trouble shooting of installed systems.
  • Assists with maintaining IT related policies and procedures.
  • Assists with performing IT related vendor due diligence.
  • Follows patch scheduling guidelines and plans that guide the normal application of patches and updates to systems.
  • Assists in coordination of projects involving the bank’s systems and premises, such as new offices and reconfiguration of existing workspace.
  • Documents all policies and procedures and posts in shared environment.
  • Cross-trains other IT members as needed and is available to be cross-trained.
  • Manages all procedures related to collecting, prioritizing and resolving end user requests including ongoing process review and improvement.
  • Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
  • Keeps all bank applications current and up-to-date.
  • Works closely with the IT Risk and Security Officer on streamlining oversight responsibilities
  • Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
  • Occasional travel to our NYC office
KNOWLEDGE, SKILLS and ABILITIES (Required for this job.):
  • Ability to communicate effectively in one-on-one or group situations – both written and verbal.
  • Demonstrated accuracy and thoroughness and looks for ways to improve and promote quality.
  • Meets productivity standards and strives to increase productivity without sacrificing quality and safety.
  • Completes work in a timely manner, prioritizes work to meet deadlines, and multi-tasks when needed
  • Strives to continuously build knowledge and skills.
  • Treats people with respect; keeps commitments, works with integrity and ethically, and upholds organizational values.
  • Responds promptly to customer needs, solicits customer feedback to improve service, and meets commitments.
  • Proven working experience in providing help desk support.
  • Working knowledge of help desk software, databases and remote access.
  • Strong client-facing and communications skills.
  • Advance troubleshooting and multi-tasking skills.
  • Ability to configure and deploy laptops, PC’s and smart phones.
Preferred Education/Experience:
  • College Degree – computer science major preferred
  • 1-2 years of Information Technology experience within a banking environment.
  • 3 years plus experience working in the computer field
  • Customer service experience preferred
Preferred Licenses/Certifications:
  • A+ Certification


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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