Integration Manager in Columbus, OH at Key Bank- Corporate

Date Posted: 5/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Manage all aspects of the multimillion-dollar annual electronic security vendor relationship at a program level, including but not limited to sales, installation, service, preventative maintenance, monitoring, and invoicing. This role will report to the Strategic Manager in Physical Security with opportunity for growth within Enterprise Security.


  • Direct oversight of vendor contract deliverables; program level contact with vendor, including daily interaction with account executive, program manager(s), and other vendor resources to manage performance.
  • Troubleshoot escalated service and installation issues through resolution by engaging appropriate vendor resource; maintain issue tracking and reporting.
  • Monitor outstanding service calls to ensure timely and proper resolution.
  • Monthly review of vendor invoices for remedial maintenance, time and material billing, and monitoring; ensuring accuracy and compliance with contract terms
  • Identify and implement process improvements internal to Key and cooperatively with vendor.
  • Develop quarterly vendor scorecard; coordinate and participate in quarterly business reviews; monitor SLA performance and enforce financial penalties.
  • Assist with oversight and direction of internal resources in addition to embedded vendor technician.
  • Liaison between vendor and internal application support as necessary.
  • Perform corporate vendor oversight processes, including but not limited to risk assessment of vendor inherent and residual risks and periodic evaluations to assess vendor performance.
  • Maintain awareness of regulatory environment and industry best practices related to vendor management, incorporate as appropriate.
  • Assist with the development, implementation, and execution of the division technology plan where vendor engagement is required.
  • Assume additional responsibilities and work on special projects as assigned.


  • Bachelor’s Degree or equivalent work experience and training.
  • Minimum of 5 years of work experience in vendor management and/or relationship management in the security or technology industries
  • Lean Six Sigma and/or project management certifications preferred.
  • Ability to respond and direct response to critical infrastructure outages impacting 24 monitoring operations.
  • Ability to understand and analyze business processes and problems of medium complexity, draw actionable conclusions, and make sound recommendations.
  • Ability to understand cross-organizational impacts; predict and mitigate downstream issues.
  • Ability to interpret, provide guidance, and negotiate contract terms and purchase agreements.
  • Ability to handle highly confidential information with discretion.
  • Ability to accommodate limited travel requirement.


  • Proficient with Microsoft Office products.
  • Proficiency with RSA Archer application preferred.
  • Highly organized and detail oriented.
  • Demonstrated ability to work well in a team.
  • Excellent oral and written communication skills. Effective listening skills.
  • Excellent relationship management skills; ability to communicate directly and diplomatically.
  • Ability to multi-task and handle competing priorities.
  • Strong project management skills.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29068BR