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Infrastructure Delivery Operations Manager in Brooklyn, OH at Key Bank- Corporate

Date Posted: 2/12/2019

Job Snapshot

Job Description

About the Job
The Infrastructure Delivery Operations Manager will be responsible for many planning and operational aspects of Infrastructure Delivery organization. They will helping bring clarity and structure to the delivery teams in aligning financial, project, vendor and resource goals. Infrastructure delivery teams are responsible for design and delivery of the infrastructure needed for various business applications that help deliver value to our customers and employees. They will work closely with many partners across the Infrastructure and Enterprise Architecture organization in defining the direction for the said goals.

Essential Job Functions

  • Ability to think strategically and align to the organizational readiness
  • Ability to influence decisions based on merit
  • Ability to handle trade-off analysis holistically and across strategic; tactical; business, delivery; long term/short term etc.
  • Help with financial Management of projects, teams, Contracts etc.
  • 3rd Part Resource Vendor Management.
  • Independent thinker and self-starter
  • Generates ideas
  • Innovative
  • Good communication skills and ability to communicate at all levels in the organization
  • Ability to see "big picture" and balance it with the detailed view as applicable
  • Ability to manage ambiguity
  • Conflict Resolution
  • Risk Management

  • General awareness around technology platforms leveraged by large enterprises.
  • Financial industry background
  • Ability to speak the language of application development community and communicate well with business & technology stakeholders
Required Qualifications

  • 5+ years of IT and business/industry work experience.
  • Bachelor's degree or equivalent work experience
  • Past Experience in working with technology infrastructure teams
  • Domain Knowledge of Financial Services Business
  • Strong analytics and financial acumen
  • Strong oral written and communication skills with the ability to relate to all levels of experience
  • Consistent positive, can do attitude
  • Change ready - proven ability to accept, adapt and support technical, process and organizational change
  • Proven experience driving strategy and continuous improvement

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 33362BR

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