Head of Prepaid Cards in Philadelphia, PA at Key Bank- Corporate

Date Posted: 6/26/2018

Job Snapshot

Job Description

ABOUT THE JOB (JOB BRIEF)

KeyBank’s Enterprise Commercial Payments (ECP) team is keenly focused on providing payment services that help companies run their businesses better, more efficiently and more effectively. While most financial organizations focus primarily on only the activities directly related to payment execution, KeyBank aims to better the client experience by providing innovative solutions across the entire Accounts Payable (AP) and Accounts Receivable (AR) lifecycle. Core to the delivery strategy for government-to-consumer and business-to-consumer payments is our Prepaid Cards product, which allows governments and corporate clients to make electronic payment disbursements while streamlining their operations and reducing expense.

ECP is seeking a Head of Product for our Prepaid Cards business. This leader will have full P/L responsibility and will own the strategic vision, value proposition creation, and product development roadmap. They will lead a high-impact team that is tasked with optimizing the profitability and long term growth of the Prepaid Cards business. The incumbent will have primary responsibility for managing the day to day operations and oversight of our processing vendor/partner, including operational readiness, onboarding, client services, building out governance routines, quality controls, reporting, and KPI’s. They will be responsible for product activities around compliance, and risk and controls, including network management. The incubant will also need to effectively communicate with stakeholders at all levels across the organization to identify opportunities, issues, and priorities, and build a cadence of frequent standardized communications across all constituents to track and promote the performance of the Prepaid business.


ESSENTIAL JOB FUNCTIONS

The Prepaid Cards Head role offers a unique entrepreneurial opportunity to apply a blend of people, project, and product management experience, along with Prepaid Cards and electronic payments industry expertise and leadership capabilities to lead to the growth of our Prepaid/B2C payments solutions.

Some of the performance expectations include:

  1. Build and manage a team of high performers to support the needs of our Prepaid Cards business
  2. Manage team goals, roles/responsibilities, and performance
  3. Set a vision for product differentiation to capture market share
  4. Ownership of the day to day processing relationship, including governance and 3rd party oversight
  5. Drive operational readiness and optimization improvements across the entire client lifecycle, including standardizing the Account Management function
  6. Ensure we are managing our processing partner effectively and unlocking the value of the partnership
  7. Partner closely with Sales and other stakeholders to drive new business and to complete market assessments/sizing for new product opportunities
  8. Proactively communicate. Build out a regular communication plan to drive your team’s narrative. Let the world know what you are working on, highlighting your progress and success and getting ahead of your challenges to bring in the support you need.
  9. Own the product risk and controls framework, and ensure compliance throughout the business
  10. Ensure we have appropriate documentation of SOP’s and policies
  11. Maintain great internal team reporting/tracking: Track and monitor service levels and overall quality with vendors, project statuses, capacity planning, etc
  12. Works with the ECP leadership and analytics teams to create effective management reporting, dashboards, and MBR’s
  13. Partner with Key Sales Managers and Solutions Consultants to develop sales tools and training materials


REQUIRED QUALIFICATIONS

  1. Strong team leader and individual operator
  2. P/L ownership and forecasting experience
  3. Depth of experience in government and/or corporate Prepaid Card solutions and related regulations
  4. Innovative and creative thinker
  5. High level of intellectual curiosity
  6. Strong analytical skills and champion of a data-driven culture
  7. Great in front of clients
  8. Proven experience building teams, processes, and controls in a Prepaid or B2C payments business
  9. Ability to build strong partnerships
  10. Capable of building effective relationships with senior managers both internally and externally
  11. Excellent communication and presentation skills
  12. Bachelors degree

PREFERRED QUALIFICATIONS

  1. Real-time payments and/or Paywall experience
  2. Sales and/or Account Management experience




ABOUT KEY:
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:
Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.

FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29998BR

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