Group Manager UX and Design in Brooklyn, OH at Key Bank- Corporate

Date Posted: 3/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
    Banking, Retail
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


This role will be responsible for leading and managing Key’s UX and Design team, reporting to the Digital Product Management, Strategy and Design Senior Group Manager. The UX and Design Group Manager will be accountable to set the direction and vision for Digital Experience and Design. Develop a highly engaged team of skilled designers, develop and nurture design thinking across Key. This role will collaborate with cross-functional partners to define and implement a comprehensive vision and strategy

At KeyBank we are looking for passionate, multi-disciplinary designers who are as comfortable leading a brainstorm as they are building a data model. We need designers who will obsess as much about the customer experience as they will about the business benefit. This is a fast moving, high energy environment where the right individual can make a difference on the client experience.

The primary measure of success for this role will be driven by increased financial health scores and overall customer satisfaction. The product and service you will be leading must contribute to helping Key differentiate itself from competition.


  • Set the direction and vision for Digital Experience and Design at Key with energy, passion and storytelling.
  • Collaborate with stakeholders in digital, product, engineering, marketing and channels to drive product strategy, aid in the development of product roadmaps and forge remarkable digital experiences. .
  • Build out and lead a multi-disciplinary in-house studio of designers, experience strategists, interface designers and researchers committed to transforming financial services with creativity, rigor and data.
  • Ensure a world-class and consistent digital user experience across multiple platforms and devices.
  • Own the end-to-end UX design process and deliverables from vision and strategy through to delivery including the creation of journey maps, user flows, wireframes, prototypes and development-ready assets.
  • Champion for design thinking across Key; develop and use design thinking tools and frameworks for organizational transformation and to raise the bar for UX/UI design knowledge, expertise and application.
  • Be the user-advocate by driving and evangelizing the use of behavioral analytics, voice of customer feedback and usability testing; advocate for the customer in all decisions with product and engineering.
  • Establish, maintain, and promote design guidelines and interaction standards with a Digital Design System that includes digital standards, pattern libraries, style and voice guides and accessibility guidelines.
  • Operationalize methodologies and frameworks that enable the UX and Design community to conduct the right activities at the right time by providing tools, processes, best practices, interaction models and training.
  • Lead a research and discovery program that identifies unmet needs and provides the insights, analytics, research and user testing needed to establish the vision, validate the direction and turn strategy into action.
  • insights from research and discovery; know how to turn those insights into tangible solutions
  • Lead and/or contribute to budgets and planning for digital research, discovery, UX and design.
  • Mentor a design community that talented, passionate, productive and inspiring design community.


  • BA/BS in Interaction Design, Human Computer Interaction (HCI), Design, Anthropology, Psychology, or related field. Masters preferred;
  • 10+ years of experience in human-centered design with 5+ years’ experience as a hands-on UX practitioner
  • 5+ years building, leading and coaching large, distributed cross-disciplinary UX design teams
  • Strong Portfolio with a breadth of experience across a range of industries, customer types and form factors.
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Experience working in an agile environment
  • Knowledge of HTML, CSS and JavaScript.
  • Demonstrated ability to deliver results through partnerships and collaboration within a complex ecosystem.
  • Experience with both agency and client-side preferred
  • Excellent communicator and storyteller with demonstrated ability to bring stakeholders across all roles and levels on a design journey and sell the ROI of experience and design.
  • Passionate about design, committed to excellence, and insatiably curious; a leader of teams that are equally passionate, committed and curious.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 25049BR