Job Description

Job Brief
Works under the guidance of the Head of Enterprise Fraud Services to improve the execution and oversight of the pre-paid card fraud processes and procedures. This independent fraud subject matter expert and leader will develop and own the pre-paid card fraud program with 3rd party oversight. The ideal candidate will leverage past experiences and develop the role to fit the unique controls, controls testing, third-party risk, procedures review and process risk analysis specific to the prepaid product. This individual will serve as a consultative role providing guidance on best practices and procedures.

Essential Functions

• Works autonomously and possesses depth and breadth of expertise to own and drive fraud operational or operational support processes.
• Leads oversight of fraud claims and merchant dispute processes with 3rd party vendor in partnership with KeyBank prepaid fraud claim review team
• Develops oversight data, reconciliation and reporting that inspects all the process activities for compliance and process adherence – strong data analysis skill recommended
• Partners with Product and Compliance with process quality and accuracy
• Acts as the central point of contact for change improvements in partnership with KeyBank product owners and 3rd party
• Partners with the Fraud Disputes, Strategies, and Support team to improve fraud detection
• Analyzes fraud trends to identify potential ways to solve remaining fraud types
• Assist in developing reporting and metrics to measure performance and effectiveness of operational processes

Required Qualifications

• 1st or 2nd line Fraud risk experience
• Strong attention to detail to identify anomalies in business processing
• Excellent partnership, influence, and collaboration skills to successfully engage across a matrix organization and 3rd party
• Broad understanding across Fraud Operations, disputes, regulatory requirements
• Ability to independently lead based on broad industry experience
• Demonstrates and maintains familiarity of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
• 7+ years experience in 1st or 2nd line fraud risk, financial services experience, or similar industry experience
• High school diploma, college degree preferred

FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

46288BR