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Fraud Operations Consultant in Brooklyn, OH at KeyBank

Date Posted: 2/18/2021

Job Snapshot

  • Employee Type:
  • Location:
    4900 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

*Position can be filled in any location - selected candidate is not required to be in Cleveland, OH.

Essential Job Functions
  • Supports solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; leads and recommends solutions for fraud loss mitigation, operational changes or technology issues; translate and communicate clearly to end users and key stakeholders.
  • Using data, identifies fraud trends in near real-time, seeks out relationships with those trends across business units. Has advanced database query and analysis skills.
  • Interpret and synthesize findings from data mining processes and communicate findings to senior leadership.
  • Use project management skills to lead and drive the completion of various tasks, including ensuring new fraud mitigation strategies are deployed
  • Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
  • Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.) in order to influence business decisions regarding emerging fraud trends.
  • Understand the strategy and implications across Fraud Services and industry best practices with trends.
  • Ability to effectively communicate to Senior Leadership across Key and produce visualizations for presentations.
  • Complete research and analyze data for reported Fraud and anomalies to build strategies for mitigation.
  • Provide responses to internal partners on Fraud application inquiries.
  • Governance, Risk and Compliance expertise and practices for required applications and processes.
  • Participate in projects and special initiatives; complete other duties as required or assigned.
  • Ability to handle input from many sources to make sound decisions, exercise good judgment, and achieve stated objectives.
  • Create and manage Fraud applications and rulesets to mitigate loss, create efficiencies and positive client experience.

Required Qualifications
  • 5+ years of experience in an operations role; ideally within Fraud Services
  • Experienced user of SQL, SAS, Tableau, i2 preferred.
  • High school diploma or equivalent work experience required
  • College degree preferred


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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