ETS Delivery Manager III in Buffalo, NY at Key Bank- Corporate

Date Posted: 6/4/2018

Job Snapshot

Job Description

About the Job:
This position is responsible for resource management and leadership of the Device Integration and Delivery team in the End User Experience Delivery organization. Our teams are active participants in the process of solving business problems through the effective implementation of technology. We manage the bank's costs and risks through transparent communication to our partners and our portfolio. We work cross-functionally to bring the best sustainable solutions to bear with the voice of the customer in the forefront of our decision-making. The Device Integration and Delivery team is responsible for project execution related to KeyBank’s endpoints.

Essential Job Function:
Provides tactical and strategic recommendations and direction on endpoint solutions.
Serves as Business Leader on projects
Coaching and development of direct reports.
Managing a team of individual contributors, who are responsible for completing project tasks and accurately reporting time.
Provides metrics/tools for team to accomplish goals.
Reviews team time reporting metrics and provides resource forecasts.
Performs proactive analysis on factors impacting completion of work.
Develops and implements team policies and procedures.
Identifies opportunities to streamline processes and procedures.
Requires interaction with appropriate IT, vendor and business unit personnel.
Ensures high levels of customer satisfaction are maintained.
Horizontal / Vertical communication.
Serves as an expert resource to IT groups in planning the resource requirements for technical projects.
Active partner with project managers to issues management and execution, problem, quality.
Works on complex tasks, projects, activities, or support issues that require elevated skill in multiple technical and analytical environments and has expertise in several products/systems.

Required Qualifications:
Minimum 5 years personnel management experience
Excellent organizational skills, with attention to detail and follow-up
Ability to handle multiple priorities (multi task)
Flexible and adaptable based on client emergency needs.
Effectively communicate with a variety of audiences (team, management, clients)
Demonstrates superior client service skills.
Effectively direct and motivate others
Broad understanding of Business Unit functionality within multiple sub-lines of business.
Proficient in use of MS Office (Word, Excel and Power Point).
Strong customer orientation with the ability to communicate well both written and verbally.
Excellent analytical and problem solving skills
Works independently with little management supervision.
Some travel to client and internal locations.
Bachelors degree in Computer Science, IS, MIS or equivalent work experience.
5+ years of IT work experience

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29590BR

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