DOMAIN MANAGER - Technology Integration and Services in Brooklyn, OH at Key Bank- Corporate

Date Posted: 1/18/2020

Job Snapshot

Job Description

Job Description Summary

Uses Domain acumen, both from the technology and business perspective (i.e., business process and end-user requirements) to determine the long term strategy for Corporate Bank Digital Capabilities. End-to-end accountability for Domain quality, risk profile, performance and project deliverables. Performs as the relationship manager to assigned business partner to execute on program management roadmap in fulfillment of the strategy. Leads a cross-functional team to integrate with Enterprise Architecture, Shared Services, Enterprise Technology Operations, Enterprise Application Services, Information Security, business and vendor partners, HR, Finance and Marketing.

Job Description

•Build, socialize and ratify strategy for the domain using domain knowledge and expertise, thought leadership as well as leveraging the knowledge of others. Be current with, and articulate of, business unit related technology best practices. Advocate for information solutions that advance the business’s performance plan and advances the enterprises architectural standards to create and deliver on multi-year technology strategy which outlines strategic direction, investment, capabilities and portfolio of projects

•Participate in all business unit planning activities and be familiar with business unit processes. Drive effective partner relationship management by acquiring comprehensive knowledge of the business by spending time with business partners; solving business problems using technology; negotiating effectively to drive realistic requirements, budgets, resources and timeline; as well as offering credible challenges.

•Provide tactical leadership of business unit technology demand and development of new technology and information capabilities. Lead the business unit technology portfolio to maximize technology return on investment, health of technology assets, and compliance with process and architectural standards. Analyze business unit problems, processes, and performance issues. Provide solutions and business cases that help overcome performance weaknesses. Effectively lead the teams who design and execute new technology development in support of the business unit’s performance plan.

•Demonstrate an executive presence as well as polished communication skills.

•Deliver projects adhering to the project management lifecycle and roadmap through people and team management. Responsible to create project estimation, budget, timeline, tollgates. Deliver the project on time and on budget using appropriate resource management.

•Cultivate a technology leadership team of the highest caliber, expose them to business processes and plans so that they are respected and called upon by the business. Includes recruitment, talent development and performance management. Responsible for an effective capacity plan and management utilizing internal/external sources to build a core flex staff model. Success is measured through positive employee engagement survey results, retention of high performing employees, transparent communication, ability to inspire and motivate, well-articulated goals to promote performance in addition to a proven track record of development and promotion of talent.

•Manage, oversee and improve established operations by developing metrics, management reporting, and instituting scorecard reviews to maintain or grow operational performance. Ongoing services should be measured in a way that quantifies cost and quality in terms that are meaningful and actionable by the business unit. Seeks out solutions proactively, rather than reactively solving problems. Able to manage to ambiguity. Achieve acumen of the regulatory legislation environment and how that influences technology for assigned Domain. Knowledge is acquired through OCC meetings and updates of current decisions. The outcome is compliance with established regulations (no audit findings) or has met audit findings within timeframe.

•Define and communicate complete requirements, in partnership with various teams in KET (e.g. EA, ETS, CIS, EAS, ETO), to accurately forecast and have available the appropriate level of application and resource capacity


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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