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Digital Product Planning and Delivery Manager in Brooklyn, OH at Key Bank- Branch

Date Posted: 4/3/2019

Job Snapshot

Job Description


Reporting to the Strategy and Planning Lead, the Planning and Delivery Manager is responsible for supporting all day-to-day operations related to digital product planning and delivery and functions as an advocate for department change and communication management activities.


Communication & Organizational Change

  • Assist with the development and execution of change and communication strategies that includes leading processes to develop, maintain, and communicate strategic plans, progress, and resulting outcomes of the Digital department across teams and the organization
  • Establish a common set of practices and processes to enable streamlined collection and collation of information from across Squads, Segment Managers, and Digital Leadership to drive planning and decision making
  • Identify and implement internal and external toolsets that will aid in the cross-functional alignment, collaboration, and delivery of Digital initiatives


  • Redesign and manage the entire digital intake tool and associated processes and reporting, while monitoring the health of the Digital initiative portfolio and help maintain the broader view of the many simultaneous, highly-visible initiatives across Digital and across the product development lifecycle
  • Help establish standards and ensure initiatives are defined, tracked, and executed in a consistent and effective way that will maximize investment and initiative success


  • 3+ years of digital product management with a preference for candidates with varied experience across the digital product lifecycle
  • Bachelor’s degree in business, marketing, information systems management or equivalent preferred
  • Demonstrated ability to drive revenue in digital channels (marketing, eCommerce, online customer experience)
  • Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives.
  • Ability to build and leverage relationships with cross-functional/external stakeholders to both gain understanding– of business objectives and also to facilitate execution of strategic direction
  • Digital native with a clear understanding of digital technology and consumer trends
  • Fundamental knowledge of retail banking, including marketing, products and current industry trends
    • Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
    • Demonstrated ability to lead a project team in both waterfall and/or agile environments


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 34680BR

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