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Digital Product Manager for Omnichannel Originations in Washington, DC at Key Bank- Corporate

Date Posted: 5/29/2019

Job Snapshot

Job Description


Our team's focus is on Omnichannel Originations across all KeyBank clients and channels. Digital Product Managers have to align business needs, client/employee experience, and technology to create awesome digital products. We're building a world-class experience that wows our clients and makes life easy for our employees. You will be responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products in KeyBank. With a desire to innovate and think digital first, your objectives will be focused on building out a contextually relevant and data driven client communications to achieve maximum engagement and client satisfaction.
You will initiate and lead projects to implement enhancements to current digital banking capabilities and help drive innovate while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
At KeyBank we are looking for passionate, multi-disciplinary product managers who are as comfortable leading a brainstorm as they are building a data model. We need product owners who will obsess as much about the customer experience as they will about the business benefit. This is a fast moving, high energy environment where the right individual can make a difference on the client experience.

Product Management
• Develop and manage the entire digital product lifecycle for how we define, deliver, and measure critical transactional and financial management related messaging to a portfolio of digital platforms that lead to a more satisfied banking experience for the millions KeyBank digital banking clients.
• Collaborate with designers, software engineers and others across the business to invent features and experiences that will differentiate Key and make banking easier for our clients.
• Develop project plans and manage projects with aggressive time frames and assure that goals, budgets and deadlines are met.
• Partner with our client experience team to drive the customer-centric research process for defining the product feature set and user experience.
• Demonstrate strong understanding of technology to collaborate with our technology partners to build scalable, extensible solutions that deliver on the product requirements.
• Partner with our customer insights team to define a consumer analytics strategy that will allow for data driven insights and strategic decisions.

• Produce comprehensive digital product documentation to ensure efficient and effective cross team collaboration.

Strategic Thinking
• Evangelize digital opportunities and earn consensus on the strategy from business partners across the enterprise.
• Translate business goals into functional digital strategies and tactical digital product ideas.
• Take the enterprise customer and the portfolio of platforms into consideration when assessing the impact of new projects.
• Work closely with various business leaders to advise them on how to develop and sustain a business advantage in their space via Key's digital channels.
Problem Solving
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success
• Make sound data driven judgments drawing from both analytical data sources and qualitative data sources.
• Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer impact.
• Develop solutions to new and complex issues.
• Serve as the primary contact for assigned initiatives while influencing and leading cross functional teams and projects.
• Develop close working relationships with other departments in the company as well as external contacts.

• Bachelor’s degree in business, marketing, information systems management or equivalent preferred
• Demonstrated ability to drive value in digital channels (marketing, eCommerce, online customer experience)
• Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives.
• Ability to build and leverage relationships with cross-functional/external stakeholders to both gain understanding– of business objectives and also to facilitate execution of strategic direction
• Clear understanding of digital technology and consumer trends
• Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
• Demonstrated ability to lead a project team in both waterfall and/or agile environments

• 3+ years of digital product management with a preference for candidates with varied experience across the digital product lifecycle
• Demonstrated ability to drive revenue in digital channels (marketing, eCommerce, online customer experience)
• Fundamental knowledge of retail banking, including marketing, products and current industry trends


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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