Digital Planning and Delivery Manager in Brooklyn, OH at Key Bank- Corporate

Date Posted: 5/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
    Banking, Retail
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Reporting to the Group Manager, Segment Planning and Delivery, the Planning and Delivery Manager is responsible for supporting all day-to-day operations related to planning and delivery and functions as an advocate for department change and communication management activities.


  • Communication & Organizational Change
    • Assist with the development and execution of change and communication strategies that includes leading processes to develop, maintain, and communicate strategic plans, progress, and resulting outcomes of the Digital department across teams and the organization
    • Establish a common set of practices and processes to enable streamlined collection and collation of information from across Squads, Segment Managers, and Digital Leadership to drive planning and decision making
    • Identify and implement internal and external toolsets that will aid in the cross-functional alignment, collaboration, and delivery of Digital initiatives
  • Planning
    • Own and advance the Digital Intake tool and associated processes and reporting, while monitoring the health of the Digital initiative portfolio and help maintain the broader view of the many simultaneous, highly-visible initiatives across Digital and across the product development lifecycle
    • Help establish standards and ensure initiatives are defined, tracked, and executed in a consistent and effective way that will maximize investment and initiative success
  • Delivery
    • Serve as the Digital main point of contact for a select group of KCB product lines
    • Assist KCB product lines by shepherding product SME’s and corresponding digital initiatives through the Digital intake, prioritization, and grooming process


  • 3 + years related experience; digital marketing, software, development or digital product management
  • Bachelor’s degree in business, marketing, information systems management or equivalent preferred
  • Background in a consulting firm and/or agency roles such as account director, account management, practice director a plus
  • Experience working in a corporate environment a plus
  • Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives
  • Ability to build and leverage relationships with cross-functional/external stakeholders to both gain understanding of business objectives and obstacles and also to facilitate execution of strategic direction
  • Digital native with a clear understanding of digital technology and consumer trends
  • Fundamental knowledge of financial services, including marketing, products and current industry trends
  • Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
  • Demonstrated ability to lead a project team in both waterfall and/or agile environments

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29117BR