Department Manager II in Albany, NY at Key Bank- Corporate

Date Posted: 3/18/2020

Job Snapshot

  • Employee Type:
  • Location:
    555 Patroon Creek Boulevard
    Albany, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


This position provides leadership for the Expedited Onboarding team within the Onboarding & Servicing organization. Expedited Onboarding is responsible for gathering requirements, setup, testing and training for Small Business, Business Banking and Middle Market deals. Onboarded products include KeyNavigator, Key Capture, ACH Origination & Receipt, Electronic Payment Authorization, Wires, Key2Business, Positive Pay, ARP, Transmissions, Sweep and/or ZBA.


As part of the Expedited Onboarding team, this position has direct responsibility for department leadership and administration of both associates and functions within the team. As such, the chosen candidate can expect to be responsible for numerous tasks simultaneously and a focal point for many levels of inquiry; including staff, internal partner escalations and Sr. Leadership. Such tasks can be (but not limited to):

  • Provides support for all department responsibilities within Expedited Onboarding
  • Develops a complete understanding of all processes/systems utilized by Expedited Onboarding team
  • Effectively increase functional knowledge and technical skill of team members
  • Commitment to continuous improvement and promoting a culture of high performance, quality, positivity and inclusion
  • Provides excellent customer service to internal and external clients through the KeyValues concepts
  • Serve as a trusted partner to all associates by ensuring unwavering support of their needs, action on feedback or ideas and honest interactions related to their performance
  • Ensure compliance with internal procedures, policies and industry regulations
  • Provide support and representation for corporate initiatives
  • Develop accurate and credible financial plans that are actionable and support division goals
  • Partner with the appropriate teams/individuals to increase the team’s technology leverage, reduce operating expenses and expand the product set onboarded
  • This position will have direct leadership for approximately 20+ associates

The successful candidate will come to work each day with the goal of providing first in class service to all internal/external clients seeking assistance from our team. In doing so, they will select and develop a diverse/engaged team, ensuring team members receive the specialized training required to perform the various onboarding processes.


  • Bachelor’s degree, 5+ years operations leadership/management experience or equivalent work experience
  • Advanced PC and MS Office skills
  • Exceptional verbal and written communication skills
  • Approachable, easy to talk to and composed – deals with high stress levels effectively
  • Ensures consistent handling of all associate related situations
  • Demonstrated accountability, both individually and for the team
  • Superior problem solving, analytical and communication skills
  • Comfortable setting expectations with team members and internal partners and Sr. Leadership while maintaining a professional demeanor
  • Proven service delivery excellence with “Best in Class” client focused service mindset
  • Limited travel as needed


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

At Key, we’re committed to diversity and inclusion in all we do. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by email.