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Department Manager II, Deposit Operations in Brooklyn, OH at Key Bank- Corporate

Date Posted: 3/12/2020

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


This position is a leadership role directing day to day operations of the Commercial Deposit team within the Core Operational Deposit & Risk Services department. The Department Manager helps develop the strategic vision for the team, analyzes and implements processes and procedures to strengthen the effectiveness and mitigate the risks involved in servicing Key’s clients. The Department Manager is also responsible for continually evaluating opportunities to automate/digitize manual processes and actively supporting implementation efforts. Additionally, the Department Manager contributes to the overall strength and engagement of the team and assists with employee/team development.

The Department Manager may also serve as the back-up for the Consumer Deposit & Corporate Operations Manager.


  • Manage financial resources to effectively achieve or exceed established goals
  • Develop strategic perspective
  • Communicate with team and leaders within the Core Operational Deposit & Risk Services Department, various KTOS and LOB partners
  • In partnership with leaders, review, present, and implement appropriate human capital plans to successfully respond to business and client expectations
  • Development of a team of associates to achieve corporate and group goals while achieving a high level of employee engagement and client satisfaction
  • Create a workplace culture that is positive and excellence-driven
  • Establish and communicate the vision and the successful execution plan for the firms’ strategic and tactical objectives
  • Lead effectively in an environment of internal and external change; promote an understanding and acceptance of change among your direct reports
  • Lead sponsored initiatives and balance other responsibilities accordingly
  • Focus on end-to-end process optimization to ensure an enterprise wide perspective on opportunities and changes
  • Ensure the team meets or exceeds all Risk, Data and Regulatory guidelines
  • Evaluate on a regular basis needed training and education to insure we have a focus on processes and guidelines
  • Create partnerships with Product, Systems, Network, Sales, LOB and interfacing Ops teams to understand client needs (internal and external), and how best to service those needs
  • Proactively identify and design controls to effectively manage overall risk
  • Work with others to define a department scorecard and individual scorecards of teams and processed to fairly rate the performance and identify gaps in the process
  • Identify and install any process and/or technology changes to improve the process and avoid risk.
  • Create and support the Center of Excellence models
  • Provide leadership and direction to team to achieve organizational objectives


  • This position requires significant knowledge of industry trends and practices
  • Proven leadership skills and presence
  • Bachelor’s degree or equivalent work experience in a technical, business, operational, or financial field
  • 3 - 5 years management experience, leading teams of at least 10 associates
  • Demonstrated commitment to high professional ethical standards and a diverse workplace
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices
  • Demonstrated ability to direct an organization through revenue optimization initiatives and expense control
  • Proven leadership establishing an operating environment of continuous improvement for optimized service quality and/or cost


  • Graduate degree, such as an MBA
  • Professional certification(s)
  • Knowledge of regulatory requirements, and risk mitigation strategies, specifically in relation to Commercial Banking Products


  • Accountability; holds self and others accountable in contributing to team’s success
  • Effective Collaboration; open to new concepts and able to assist others in understanding
  • Client Focus; understands the needs of both our internal partners and external clients
  • Business Acumen; general banking knowledge and the ability to apply sound reasoning
  • Managing Vision and Purpose; ability to communicate vision and to cultivate buy-in
  • Managerial Courage
  • Drive for Results; creates a supportive and competitive work environment
  • Leading Change
  • Developing Self, Staff and Others: Provides challenging stretch assignments; holds frequent development discussions; is a people builder
  • Building Effective Teams: Creates an inclusive, positive work environment


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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