Default Quality Assurance Manager in Buffalo, NY at Key Bank- Corporate

Date Posted: 7/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Default QA Leader is responsible for high risk and procedural detective testing across Default as well as for providing guidance that drives adequate levels of preventative testing. The individual is responsible for the development and implementation of an advanced quality assurance function across the various high risk groups, ensuring compliance with all applicable financial and regulatory guidelines. Examples include, but are not limited to, ensuring compliance with Federal, State, OCC, and CFPB guidelines pertaining to customer contact, loss recognition, residential foreclosures, loss mitigation, and bankruptcy. Other responsibilities include acting as a liaison between the Default department and our internal business partners, ensuring testing aligns with that of GRC, implementing new testing as necessary, and ensuring regular cadence to allow for visibility.


• Devise and establish quality assurance procedures, standards, and specifications that align accordingly with GRC requirements and LOB Procedures.
• Work in tandem with LOB Leaders to ensure transparency into testing requirements, mitigation plans, and overall results.
• Ensure testing is inclusive to cover all regulatory aspects of Default, including the FDCPA, FCRA, GLBA, Privacy Laws, TCPA, ECOA, UDAAP, SCRA, Reg. E, Reg Z, RESPA/Reg. X, The Card Act, Bankruptcy Code, FARB, Operational Risk, Credit Risk and all alternative state and federal banking laws.
• Ensure testing is inclusive to cover any and all investor requirements.
• Reduce inadequacies and increase efficiency, while maintaining proper staffing.
• Monitor performance by gathering relevant data on a monthly basis and establishing report out requirements.
• Provide support for GRC, RRG, and Preventative Testing, as well as Regulatory exam support.
• Achieves quality assurance objectives by preparing and monitoring action plans by LOB Leaders ensuring follow through to mitigate any risk concerns reported.
• Analyzes results monthly to re-evaluate PQA agenda based on outcome of testing.
• Enhances department and organization reputation by mitigating risk, ensuring closure of open findings, and allowing for transparency to senior leaders.
• Establish a Call Monitoring program that aligns with regulatory requirements, guidelines for Default calls, and calibrations that occur between testers and LOB Leaders to enhance and ensure effectiveness.


• Bachelors degree or equivalent.
• 3+ years Quality Assurance experience and/or 5+ years Banking/Default experience.
• Excellent strategic planning skills.
• Demonstrates ability to make decisions, use problem solving skills, and work under deadline pressure.
• Proven ability to set and achieve goals.
• Excellent interpersonal and motivation skills.
• Superior verbal and written communications skills.
• Strong time management and prioritization skills.
• Microsoft Office (e.g., Word & PowerPoint).


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing