Default Property Preservation, Valuation and REO Manager in Brooklyn, OH at Key Bank- Corporate

Date Posted: 11/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Property Preservation, Valuation and Real Estate Owned Manager plays an important and integral role within the KeyBank Default Services organization. This individual is directly responsible for overseeing and monitoring the day to day functions, key workflow processes and personnel (10-15) for each respective line of business in accordance with established work rules essential to meeting goals and objectives. Strict adherence to KeyBank procedures, a strong Real Estate Default background, proven working knowledge of Investor/Insurer guidelines, State, Federal and Regulatory requirements as well as the ability to positively lead a team, mitigate risk and maintain compliance - are base requirements for this position.

  • Manage all functions, duties and responsibilities related to the Real Estate Default operational requirements pertaining to Property Preservation (Inspections, Property Maintenance, Property Management, Property Registrations, Vacant/Abandoned Property), Valuations (Product familiarity, UDAAP Compliant, Value review/reconciliation) and Real Estate Owned (Evictions, Auctions, Broker/Asset Management Company Management, Marketing/Disposition Strategy, Deeds, Contracts, Closings, Loss/Gain on Sale) et al.
  • Oversee and positively manage applicable service provider Vendors and the relationships as a whole – inclusive of effective contract adherence, SLA’s, pricing, Scorecards, meetings, reporting and on-site reviews.
  • Oversee daily work activities of direct reports to ensure all activities of property preservation, valuation and Real Estate Owned line-of businesses are completed within the department, company, client, State/Federal and Investor guidelines.
  • Manage team members to achieve company, line of business and team goals and by providing appropriate coaching, development, training, goal setting and encouraging open communication.
  • Identify and examine business and regulatory drivers and trends and as well as the development and execution of strategic plans to ensure control points, workflow, and cost management are executed in adherence to or in alignment with company objectives.
  • Create, revise and implement organizational structure changes, system enhancements, policies, procedures and workflows to support line of business and company objectives as determined and as needed in collaboration with Business Partners and Senior Management.
  • Ensure proper and adequate risk controls are in place and effective as related to all areas of responsibility.
  • Work collaboratively with other Managers and Business Partners cross-functionally to manage change and to create effective procedures to best service the needs of each line of business, Investors and the organization.
  • Manage the Investor/Client/KeyBank relationships to ensure expectations are met: respond to investor and/or client questions, timely follow up, ensure data transmission and system integrity, review/create reports to ensure timely submission and requirements are met for investor and management, mitigate and minimize impact and participate in conference calls.
  • Lead individual, weekly and monthly one-on-ones and conference calls with staff, vendors, and/or peers to present progress and to discuss portfolio performance or key department initiatives, including vendor scorecard performance and personnel performance standards.
  • Responsible for improving division performance results via the monitoring of account level work activity for assigned work group to ensure exceptional quality, customer service and adherence to the policies and procedures of the Consumer Collections & Recovery’s performance models and operating instructions
  • Aggressively manage process finances, ensuring effective capacity planning and expense management.
  • Within designated authority levels, approve operational actions/decisions outside of standardized procedures
  • Performs special assignments/projects as assigned.
Required Competencies and Qualification:
  • Strategic thinker, with skillful operational foresight.
  • Expert level in dealing with investor and insurer regulations (FHA, VA, UDA, FHLMC, FNMA, State Agencies and MI companies) and familiarity with Regulatory requirements (OCC, CFPB).
  • Excellent conceptual, analytical and problem solving skills.
  • Strong organization and communication skills; must clearly communicate issues and resolutions to customer/clients, other departments and senior management.
  • Ability to manage priorities and workflow in a high-volume fast paced environment.
  • Ability to make decisions independently within set policy and procedures.
  • Strong leader with ability to delegate, motivate, hire and evaluate the work of staff.
  • Ability to meet strict deadlines and take direction from more senior management.
  • Strong professional and interpersonal communication skills verbally and through written electronic correspondence
  • LPS Process Management or Fidelity MSP experience required
  • Strong professional and interpersonal communication skills verbally and through written correspondence
  • Source, identify and facilitate training opportunities where available that would enhance the overall skill set of the assigned Departments.
  • Strong process management and organizational skills, time management skills, and a high degree of initiative and creativity.
  • Typically requires a Bachelor’s degree and ten years’ experience in residential, mortgage servicing/default environment. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32209BR

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.