Default Administrative Support , Section Manager III in Brooklyn, OH at Key Bank- Corporate

Date Posted: 1/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Default Administrative Support Manager, Department Manager II

The Default Administrative Support Manager is responsible for leadership in supporting all of the Consumer and Mortgage Collections, Recovery, Repossession, Loss Mitigation, Foreclosure, REO and Property Preservation Departments by providing back office operational support. Areas of focus include management of a multitude of high risk procedures, operational activities, capacity planning, cross site staff management, strong line of business and investor interaction. The products within Default Management include Bank Owned Mortgage, investor Mortgages, including Fannie Mae and Freddie Mac, Home Equity Loans and Lines of Credit, Other Secured Loans, Student Loans, Credit Card and Unsecured Loans and Lines of Credit. This role is accountable for leadership, oversight, compliance management and workflow management of the support team. This role works hand in hand with various operational leaders, compliance, legal, Line of Business leaders, accounting, technology and reporting in a dynamic and proactive manner to understand business needs and how the Support Department can best support those needs.

Key Responsibilities
•Manage a department of 15 FTE
•Accountable for team execution of specific controls related to defined processes, high and medium risk
•Responsible for reviewing the overall process and procedural documentation for the department, looking for ways to increase production and create efficiencies.
•Accountable for driving the monthly charge off and write down process, including ongoing process improvement
•Accountable for annual 1099 reporting
•Manage monthly Investor reporting, change notifications and required action
•Coordinate timely and proper responses to internal and external Investor testing results.
•Manage the Investor Claims process, maximizing the recovery of losses and incentives.
•Establish and manage Investor relationships.
•Act as the central point of contact for investor related testing results (internal and external) and oversight for required response from the individual operational teams
•Manage vendor invoice handling and GL entries
•Provide relevant reporting, updates, and action plans to address any backlogs, trends and exception items/cases.
•Responsible for multi-site recruitment, hiring and retention of high-performing, qualified employees. Responsible for employee appraisals and disciplinary actions.
•Motivate and develop employees through coaching, training, and assignment of challenging work assignments.
•Manage the department in a manner that ensures that operations are performed in an efficient manner, while consistently adhering to applicable service level agreements, regulatory requirements and internal procedures.
•Maintain and continuously expand knowledge of policies, procedures, regulations and industry best practices through ongoing education and training.
•Understand and abide by Key’s values, mission statement and overall policies and hold direct reports accountable for the same.
•Produce, maintain and review management reports ensuring that they contain accurate, useful information. Utilize the reports to identify opportunities for improvement and implement changes as necessary.
•Proactively track and communicate daily, weekly and monthly goals at the individual and team level, identify and address performance issues, and assist with resolving client escalations as needed.
•Support initiatives within the department to ensure best use of existing systems and identification and implementation on new technologies.
•Manage Key resources in an efficient and effective manner, within budget.
•Other duties and assignments as required by management

Minimum Qualifications
•Bachelor’s Degree or equivalent experience required.
•Strong knowledge of the Investor servicing guidelines, manuals and reporting.
•Minimum 5+ years experience in Mortgage Default and Operations.
•Excellent analytical and problem solving skills.
•Demonstrated commitment to delivery of superior customer service.
•Demonstrated skill in: Leadership, management, collaboration, analysis, problem resolution and project management.
•Must have excellent communication skills, written and verbal.
•Excellent knowledge of PC based computer systems.
•Excellent knowledge of Excel
•Self-motivated, with sense of urgency and the ability to adapt to interruptions and meet deadlines.
•Detail oriented with the ability to identify, research and resolve complex operational problems.
•Willingness to learn and perform a variety of jobs, and to share that knowledge with others.
•Able to work effectively in a team environment.
•Able to work flexible hours and overtime as needed.
•Willingness to travel as required

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 27098BR