Debt Specialist II in Brooklyn, OH at Key Bank- Corporate

Date Posted: 2/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

ABOUT THE JOB (JOB BRIEF): In a financial services contact center, the Debt Specialist II will receive inbound and place outbound calls in regards to delinquent accounts in a fast paced environment. ESSENTIAL JOB FUNCTIONS: Place/receive calls via the telephone as well as an automated dialer Negotiate payment arrangements to reduce delinquency Proactively identify settlements, re-ages, modification and extension opportunities Add, change, and delete information in multiple file screens within multiple collection systems Comply with all policies and procedures as outlined in operating instructions Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.) Meet minimum individual and departmental goals and service level agreements Adhere to Federal Regulatory requirements regarding debt collections REQUIRED QUALIFICATIONS: Computer proficient Proven ability to stay focused in a continuous process flow and keep pace within work team Superior verbal and written communication skills One or more years of customer service or collections experience PREFERRED QUALIFICATIONS: Bachelors Degree Familiarity with quality programs such as Six Sigma, ISO 9000, TQM, etc. Experience with automated dialers and CACS/CAS COMPETENCIES/SKILLS: Excellent interpersonal and motivation skills Demonstrated ability to handle change Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes Ability to multi-task

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Enterprise Risk Management provides leadership on risk management strategies and initiatives for credit, market, compliance and operational risk, as well as portfolio management, quantitative analytics and asset recovery activities. Key's objective is to achieve and sustain strong enterprise risk management practices consistent with industry standards and regulatory expectations in support of business strategies. To reach this goal, risk is identified, measured and managed in a manner that promotes effective decision-making and instills accountability. A strong risk culture is critical to achieving our vision to become the best regional bank in the U.S.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 22564BR